Credit Counsellor

CREDIT COUNSELLING SINGAPORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A financial advisory organization in Singapore is seeking a Credit Counsellor to provide professional debt advice and guidance to borrowers facing financial difficulties. The ideal candidate should be empathetic, possess strong communication and analytical skills, and hold a relevant diploma or degree. This role involves conducting counseling sessions, assessing debt solutions, and maintaining accurate case records. Joining this team means making a meaningful impact while receiving comprehensive training and support.

Benefits

Comprehensive training

Collaborative team environment

Growth opportunities

Qualifications

• Must hold valid Singapore Residency.
• Prior experience in counseling, financial advisory, or customer service is desirable.
• Empathy and professionalism in handling sensitive situations.

Responsibilities

• Review and prepare borrower cases before counseling sessions.
• Conduct face-to-face or phone counseling sessions.
• Assess and explore debt solution options.

Skills

Strong communication skills

Interpersonal skills

Ability to analyse financial data

Client-centric focus

Education

Diploma/Degree in Finance, Business, Social Work, or related field

Tools

MS Office

Case management systems

Job description

Make a Real Impact – Help People Regain Financial Stability

Join our team as a Credit Counsellor, where you’ll provide professional debt advice and support distressed borrowers.

What You’ll Do

• Review and prepare borrower cases before counselling sessions.
• Conduct face-to-face or phone counselling sessions to understand borrowers’ financial situations.
• Assess and explore debt solution options, offering clear and unbiased advice.
• Help borrowers understand their financial position and guide them toward appropriate repayment plans, if applicable.
• Maintain accurate and updated case records in the system.
• Perform other ad‑hoc duties as reasonably assigned, to support business needs.

What We’re Looking For

• Incumbent must hold valid Singapore Residency to be considered
• Diploma/Degree in Finance, Business, Social Work, or related field.
• Strong communication and interpersonal skills.
• Ability to analyse financial data and develop practical repayment plans.
• Prior experience in counselling, financial advisory, or customer service is desirable.
• Empathy and professionalism in handling sensitive situations.
• Client‑centric focus
• Proficiency in MS Office and case management systems.

Why Join Us?

• Meaningful work that changes lives.
• Comprehensive training and ongoing support.
• Collaborative team environment with growth opportunities.