Coordinator cum Driver

NSL CONSTRUCTION ENGINEERING; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local construction engineering firm in Singapore is seeking a Projects Coordinator to engage with community needs and support the sales team. The ideal candidate has at least a Diploma and 3 years of customer service experience, with strong skills in Microsoft Office. Responsibilities include attending community enquiries, maintaining records, and collaborating with sales to enhance relationships. This role demands excellent multitasking abilities and effective communication skills, offering a dynamic work environment.

Qualifications

• At least 3 years of customer service experience.
• Proficient in Microsoft Office and other computer skills.
• Excellent customer service and problem-solving skills.

Responsibilities

• Attend to community needs and provide recommendations.
• Support the sales team in maintaining community relationships.
• Keep records and databases of existing community interactions.

Skills

Customer service skills

Microsoft Office proficiency (Word, PowerPoint, Excel)

Verbal and written communication

Problem-solving

Multitasking

Education

Diploma Certificate or related qualification

Job description

Reporting to the Managing Director of Innovation and working closely with the Team of Innovation, the primary role of the Projects coordinator is to organize and attend to the business needs of the interested parties in the community. Interested parties are not limited to customers, business partners, service providers and visitors (in terms of walk-ins and phone enquiries).

Responsibilities for the Project Coordinator

• Attend to the community needs, provide recommendations or/and connect them with the right parties and resources.
• Give the enquiries the necessary attention to ensure the service level is met.
• Support the sales team to maintain good relationships with the community.
• Assist the sales team in proposals and quotations for potential business arrangements.
• Keep and maintain records and database of existing community.
• Be up to date on the services being introduced, offered, or discontinued.
• Answer to telephones queries and respond to email enquiries diligently.
• Work together with the sales team to schedule appointments, answering phones, and tracking of customer’s business records.
• Discuss with the sales team in timely engagements to identify areas that need improvements.
• Any other ad-hoc tasks relevant to the business needs of the team.

Requirements

• At Least Diploma Certicate or any related 3 above years customer service experience.
• Proficient skills in Microsoft Office, including Microsoft Word, PowerPoint and Microsoft Excel, and other computer literacy skills.
• Excellent customer service, listening and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to visualize the current tracking status of each transaction and present the necessary update(s) when prompted.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Possess an amiable personality and able to connect easily within the community in terms of their needs.