Contract Call centre Officer (MNC/ $2.8K / East) #HKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Agent to manage inbound and outbound calls. The ideal candidate should have a minimum of O Levels and preferably one year of experience in customer service or call centers. This role requires strong communication skills and a commitment to excellent service. Flexible work hours include rotating shifts. Competitive salary offered.

Qualifications

• Minimum 1 year of experience in Customer Service or Call Centre.
• Ability to handle inquiries and resolve issues professionally.

Responsibilities

• Handle inbound and outbound calls professionally, providing information and resolving issues.
• Maintain accurate call records using CRM systems.
• Deliver excellent customer service ensuring timely resolutions.
• Coordinate with other departments for follow-ups or escalations.
• Follow company policies, procedures, and quality standards.

Skills

Customer service

Call handling

Education

Minimum O Levels

Job description

Salary: $2,800
Location: UBI MRT
Duration: ASAP until February 2026 (with possible 1-year extension)
Work Hours: Any 5 days of the week (incl sat/sun and PH)

Rotating shift timings:

8;30am - 5;30pm

8;30am - 6;30pm

2;30am - 12;00am (transport claims provided)

11;30pm - 9;00am (cover only 10x per year)

Responsibilities

• Handle inbound and outbound calls professionally, providing information, answering queries, and resolving issues
• Maintain accurate call records using CRM systems
• Deliver excellent customer service ensuring timely resolutions
• Coordinate with other departments for follow‑ups or escalations
• Follow company policies, procedures, and quality standards

Requirements

• Minimum O Levels
• Preferably 1 year of experience in Customer Service or Call Centre

If interested, please send me your most updated resume WA: 65 8544 2998 or email me at: [e-mail]

All candidates’ information will be treated with the strictest confidence.

Katherine Carlen

CEI.No: R25157446

Recruit Express Pte Ltd

EA Licence No: 99C4599