Concierge IT Field & Service Desk Engineer

AXPARA SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Specialist to serve as the first point of contact for users with technical issues. Responsibilities include troubleshooting hardware, software, and network problems, managing service requests, and ensuring service delivery meets quality standards. Candidates should have a degree in IT or related fields, along with proficiency in IT support roles and ITSM tools. A proactive mindset and excellent communication skills are essential for success in this fast-paced environment.

Qualifications

• Proven work experience as a Service Desk Agent or similar.
• Comfortable in supporting users over the phone or remotely.
• Possess ITIL v3 Foundation certification is an advantage.

Responsibilities

• Serve as first contact for users experiencing technical issues.
• Diagnose, troubleshoot, and resolve hardware/software issues.
• Manage all incident priorities and service requests.

Skills

IT support experience

Technical troubleshooting

Communication skills

Problem-solving

Multitasking

Education

Degree/Diploma in Computer Science or related field

Tools

ITSM ticketing tools (ServiceNow)

Remote access tools (Teamviewer)

Job description

A technology services company in Singapore is seeking an IT Support Specialist to serve as the first point of contact for users with technical issues. Responsibilities include troubleshooting hardware, software, and network problems, managing service requests, and ensuring service delivery meets quality standards. Candidates should have a degree in IT or related fields, along with proficiency in IT support roles and ITSM tools. A proactive mindset and excellent communication skills are essential for success in this fast-paced environment.