Command Centre Officer – Car Park Management (Up to $2,100 + AWS + Variable Bonus / Ubi)

ASCENSION ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established car park management company in Singapore is seeking a Command Centre Officer to manage inbound calls, monitor car park operations, and handle public feedback. Applicants should possess a minimum N-Level Certificate and at least one year of relevant experience. This full-time role involves shift work, including weekends and holidays, with a competitive salary of up to $2,100 plus bonuses. The position presents an excellent opportunity for growth in the car park management sector.

Qualifications

• Minimum N-Level Certificate required.
• At least 1 year of experience in call center or car park systems.
• Ability to handle public feedback.

Responsibilities

• Handle inbound/outbound calls from the public and other departments.
• Record feedback and incidents onto the Daily Report.
• Monitor automated car parks and check working conditions of server PCs.
• Process work requests from HDB and other authorities promptly.

Skills

Basic understanding of IT systems

Customer service skills

Troubleshooting

Education

N-Level Certificate

Job description

Job Description

Position: Command Centre Officer (Car Park Management)

Well Established Singapore-Based SME

Working Days: 4 Days Work, 2 Days Rest (8am – 8pm)

Employment Type: Permanent (Full-Time)

Salary: Up to $2,100 + AWS + Variable Bonus + $70 Punctuality Allowance

Location: Ubi

Industry: Car Park Management

Job Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

Key Requirements

• Minimum N-Level Certificate.
• Basic understanding of IT systems, especially monitoring systems, server dashboards, or simple troubleshooting.
• Minimum 1 year experience in call centre or carpark systems.
• Able to handle public feedback.
• Willing to work shift hours, weekends, or public holidays, and may be required to cover night shift if duty personnel is on MC.

Email to: [e-mail] for more information.

We do not charge our candidates any referral fee nor bind them with any contract.

Ng Wee Yee

Recruitment Consultant

Reg no.: R1982999

EA No: R25157837