Collections Associate - GRF

HSBC; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading banking corporation in Singapore is seeking a dedicated Collections Associate to assist customers experiencing financial difficulties. The ideal candidate will have collections experience and demonstrate a strong customer service focus. Responsibilities include assessing customer situations, providing tailored solutions, and ensuring compliance with regulatory requirements. Fresh graduates are encouraged to apply, and opportunities for professional development are available.

Benefits

Continuous professional development

Flexible working options

Inclusive and diverse environment

Qualifications

• Experience in managing and reviewing delinquent accounts.
• Familiarity with regulatory changes and compliance.
• Ability to handle sensitive customer interactions.

Responsibilities

• Critically assess cases of customers facing financial difficulties.
• Provide solutions that consider customers' individual circumstances.
• Monitor external debt collection processes.

Skills

Related collections experience

Ability to manage delinquent accounts

Customer service orientation

Regulatory compliance knowledge

Ability to communicate with diverse parties

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Collections Associate - GRF.

In this role you will need:

• Critically assess each case where retail customers are found to be experiencing difficulty in meeting financial obligations to the bank
• Service our customers in a manner that promotes customer belief that HSBC can help them during a period of financial difficulty
• Provide our customers the confidence that HSBC understands their specific situation and concerns
• Agree appropriate solutions to meet our customers’ needs, which are positive, sustainable, and based on a clear understanding of each customer’s individual affordability and circumstances
• In the course of servicing our customers, Collections staff will seek to determine if there are issues of vulnerability and progress special handling of individuals when appropriate
• Adhere to regulatory requirements and Collections policies

To be successful you will need:

• Related collections experience and is able to manage and review delinquent/revoke/written off RBWM both Secured & Unsecured accounts by recommending an effective Collections actions reflecting a balanced approach towards limiting financial losses such as
  • Control flow through prior to write‑off
  • Maximize Recoveries
• Handle all accounts impacted by MAS Regulatory Change, non-English speaking calls transferred from Offshore Team and Debt Restructuring Requests
• Monitor and supervise External Debt Collections Agencies (DCA), Legal Recovery Law Firm in carry out HSBC values and Protect HSBC Data at all times
• Manage/Review draft response on exceptional collections cases such as customers’ feedback, MAS letter
• Participate in UAT, take on adhoc projects or any assignments over and above the given portfolio
• Liaison with external parties such as Lawyer, Credit Counselling Singapore, Associations Banks of Singapore, MAS and HSBC overseas counterparts

Fresh grads are welcome to apply

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.