Coffee Specialist

Luxury Careers Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global retail brand in Singapore is looking for a Coffee Specialist to deliver exceptional customer service and promote exclusive coffee products. Ideal candidates should have a passion for coffee, strong multitasking abilities, and excellent communication skills. Responsibilities include assisting customers, conducting product demonstrations, and aiding in inventory management. Those with a background in customer service or retail are preferred. Join a vibrant team to enhance the customer shopping experience.

Qualifications

• 1–3 years of experience in customer service, retail, or hospitality.
• Strong multitasking abilities to manage various customer interactions.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and assist customers in a friendly manner.
• Provide personalized product recommendations.
• Conduct product demonstrations and educate customers.
• Assist with inventory management and stock replenishment.
• Work collaboratively to achieve sales targets.

Skills

Customer service

Multitasking

Communication

Attention to detail

Job description

About Our Client

We represent a globally recognized retail brand, synonymous with quality and sophistication in coffee machines, capsules, and accessories. They are now seeking a sales‑driven Coffee Specialist to provide personalized service, promote exclusive coffee products, and contribute to the success of a high‑performing retail team.

Key Responsibilities

• Greet and assist customers in a friendly, professional manner, contributing to a positive shopping environment.

• Understand customer preferences to offer personalized product recommendations and enhance their shopping experience.

• Master detailed product knowledge across over 60 coffee capsule SKUs, including intensity, origin, flavour notes, and taste profiles.

• Conduct product demonstrations and educate customers on coffee machines and brewing techniques.

• Guide customers in making informed purchasing decisions and help them navigate product choices.

• Accurately process point‑of‑sale transactions, including cash, credit card, and other payment methods.

• Assist with inventory management, stock replenishment, and ensuring the store remains organized and clean.

• Work collaboratively with the team to achieve sales targets and consistently provide excellent customer service.

Key Requirements

• A passion for coffee and eagerness to learn about premium coffee products.

• At least 1–3 years of experience in customer service, retail, or hospitality is advantageous.

• Strong multitasking abilities and the capacity to manage multiple customer interactions effectively.

• Excellent communication and interpersonal skills to engage with customers confidently.

• Attention to detail and the ability to thrive in a fast‑paced, high‑pressure environment.

• Flexibility to work weekends and public holidays.

If you have a love for coffee, enjoy customer interaction, and excel in a dynamic environment, we would love to have you on board!