Cloud Solutions Engineering Manager – English & Mandarin

Google Inc.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading tech company in Singapore is seeking a Customer Solutions Engineering Manager for Google Cloud. In this role, you will lead a team of engineers providing technical support for cloud products, collaborate with engineering teams during incidents, and develop team members into troubleshooting experts. Candidates should have a Bachelor's degree and significant experience in technical support and team management, with fluency in English and Mandarin. This is a full-time position focused on delivering excellent customer service and operational excellence.

Qualifications

• 8 years of experience in technical support, professional services, or software development.
• 5 years of experience managing a technical team.
• Fluent in English and Mandarin.

Responsibilities

• Lead a team of engineers delivering technical support across GCP products.
• Manage production incidents with emphasis on customer communication.
• Develop team goals and ensure quality customer service.

Skills

Technical support

Team management

Software development

Customer relationship management

Fluent English

Fluent Mandarin

Education

Bachelor's degree in Science, Technology, Engineering, or Math

Tools

Java

C++

Python

Job description

A leading tech company in Singapore is seeking a Customer Solutions Engineering Manager for Google Cloud. In this role, you will lead a team of engineers providing technical support for cloud products, collaborate with engineering teams during incidents, and develop team members into troubleshooting experts. Candidates should have a Bachelor's degree and significant experience in technical support and team management, with fluency in English and Mandarin. This is a full-time position focused on delivering excellent customer service and operational excellence.