Clinic Receptionist

FEM SURGERY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a Front Desk Manager to oversee patient registration, manage appointments, and provide customer service. The ideal candidate has a minimum GCE O-Level, experience in a customer service role, and is proficient in office software. This is a full-time role with regular clinic hours from Monday to Friday and Saturday mornings.

Qualifications

• Prior experience in a receptionist or customer service role is preferred.
• Familiarity with medical terminology and patient interaction is advantageous.
• Compassionate, professional, and customer-oriented.

Responsibilities

• Greet and welcome patients as they arrive at the clinic.
• Manage patient check-ins and ensure they are directed appropriately.
• Coordinate appointment schedules for doctors and specialists.

Skills

Strong communication and interpersonal skills

Proficiency in office software

Good organizational skills

Ability to multitask

Education

Minimum GCE O-Level or equivalent

Tools

Microsoft Office

Job description

Front Desk Management:

• Greet and welcome patients as they arrive at the clinic.
• Manage patient check-ins and ensure they are directed to the appropriate medical professionals.
• Answer and direct incoming phone calls in a courteous and professional manner.
• Assist in booking, rescheduling, and confirming appointments.

Patient Registration:

• Verify and update patient details (e.g., name, contact information, medical history, and insurance details).
• Ensure proper documentation and data entry of patient information in the clinic's system.
• Assist patients with completing necessary forms, including consent forms and insurance claims.

Scheduling and Appointment Management:

• Coordinate appointment schedules for doctors, specialists, and other healthcare providers.
• Handle appointment reminders through phone calls, SMS, or emails to reduce no-shows.
• Maintain an accurate patient appointment calendar and inform patients of any delays or changes.

Billing and Payments:

• Process payments for consultations, treatments, and services.
• Issue receipts and provide cost estimates for services.
• Assist in the submission of medical claims to insurance companies.

Medical Records and Document Management:

• Maintain and organise patient records, ensuring confidentiality and adherence to privacy regulations (e.g., PDPA - Personal Data Protection Act in Singapore).
• File and retrieve patient records when requested by healthcare professionals.

Communication and Coordination:

• Serve as a liaison between patients and medical staff, ensuring clear communication.
• Respond to patient inquiries about clinic services, policies, and procedures.
• Ensure the waiting area is clean, organised, and stocked with necessary materials.

General Clinic Support:

• Assist in ordering and managing clinic cleanliness, supplies and equipment.
• Support other administrative staff as needed, including assisting with patient referrals or follow-up calls.
• Handle any other ad hoc duties related to the clinic’s operation.

Job Requirements:

• Education: Minimum GCE O-Level or equivalent. Additional certifications in healthcare administration or medical office management are a plus.
  
• Experience: Prior experience in a receptionist or customer service role, preferably in a healthcare setting.
  Familiarity with medical terminology, appointment scheduling, and patient interaction is advantageous.
  
• Skills: Strong communication and interpersonal skills.
  Proficiency in office software (e.g., Microsoft Office, clinic management software).
  Good organizational skills and attention to detail.
  Ability to multitask and handle a busy work environment.
  
• Personal Attributes: Compassionate, professional, and customer-oriented.
  Strong problem-solving skills and the ability to handle sensitive situations discreetly.
  Ability to work under pressure and manage a fast-paced environment.
  

Working Conditions:

• Full-time position, with regular clinic hours.
• Monday to Friday (9am to 6pm), Saturday (9am to 1pm)
• Comfortable working in a healthcare setting.