Clinic Operations Manager

AITREAT PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A TCM wellness clinic in Singapore is looking for a Clinic Operations Manager to oversee operations and ensure high standards of patient care. Responsibilities include managing daily activities, staff performance, and compliance with healthcare regulations. The ideal candidate should have a degree in Healthcare Management or related fields, strong leadership skills, and relevant experience in wellness or TCM settings. Competitive salary with bonuses and staff discounts are offered.

Benefits

Competitive base salary with commission and performance bonuses

Staff discounts on TCM treatments

Career growth opportunities

Qualifications

• Relevant experience in clinic, TCM, wellness, spa, or therapy centre management highly preferred.
• Strong understanding of compliance standards and operational efficiency.

Responsibilities

• Oversee daily operations of the TCM wellness clinic.
• Manage staff performance and customer service standards.
• Drive revenue through consultations and wellness programs.

Skills

Excellent communication skills in English

Knowledge of MOH / TCM regulatory requirements

Proficient in basic computer applications

Ability to work weekends and retail hours

Mandarin language skills

Education

Diploma or Degree in Healthcare Management, Business Administration or related field

Job description

Novahealth TCM Clinic is a professional Traditional Chinese Medicine (TCM) clinic dedicated to holistic health and wellness. We provide high-quality treatments such as acupuncture, Tuina, EMMA, BIXEPS and herbal prescriptions, and preventive care.

The Clinic Operations Manager is responsible for the overall operations, performance, and service quality of a TCM wellness clinic. This role oversees daily clinic operations, TCM physicians, therapists, and clinical assistants, ensuring high standards of patient care, operational efficiency, compliance, and business performance in a holistic wellness environment.

Key Responsibilities

Clinic & Operations Management

• Oversee day-to-day operations of the TCM wellness outlet, including consultations, therapy sessions, and wellness services.

• Ensure smooth coordination between TCM physicians, therapists, and clinical assistants.

• Maintain clinic readiness, cleanliness, and compliance with health and safety regulations.

People & Staff Management

• Manage rosters, attendance, and performance of all staff.

• Support recruitment, onboarding, and training of new staff.

• Foster a professional, patient-focused, and collaborative work environment.

Customer Experience & Service Excellence

• Ensure high standards of patient care and customer service.

• Address customer feedback and complaints promptly and professionally.

• Promote a wellness-focused, customer-centric culture.

Sales, Revenue & Performance

• Drive outlet revenue through TCM consultations, therapy packages, and wellness programs.

• Support promotional campaigns and upselling opportunities.

• Track daily sales, treatment utilization, and KPIs; report performance to management.

Inventory & Cost Control

• Monitor stock of herbs, therapy supplies, and equipment.

• Ensure proper inventory management and minimal wastage.

• Oversee cash handling, POS transactions, and daily reconciliation.

Compliance & Quality Assurance

• Ensure adherence to TCM practice standards, hygiene protocols, and regulatory requirements.

• Maintain accurate documentation and records for compliance and audits.

• Implement corrective actions when necessary to maintain quality standards.

Collaboration & Reporting

• Work closely with HQ, HR, and Operations teams to improve processes.

• Provide regular reports on outlet operations, challenges, and improvement plans.

• Support company initiatives and expansion plans as required.

Qualifications

• Diploma or Degree in Healthcare Management, Business Administration, Hospitality Management, or a related field.

• Relevant experience in clinic, TCM, wellness, spa, or therapy centre management is highly preferred.

• Knowledge of MOH / TCM regulatory requirements, SOPs, and compliance standards.

• Proficient in basic computer applications (scheduling, POS, Microsoft Office).

• Excellent communication skills in English; Mandarin is an advantage.

• Ability to work weekends and retail hours as required.

What We Offer

• Competitive base salary withcommission and performance bonuses.

• Staff discounts on TCM treatments and wellness packages.

• Training in TCM products and service knowledge.

• Friendly and professional working environment with career growth opportunities.