Clinic Operations Lead: Patient Experience and Growth

Recruit Express Pte. Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent recruitment agency in Singapore is looking for a managerial candidate to oversee daily operations at service points. The role demands strong leadership in handling administrative matters, ensuring patient-friendly facilities, and supporting customer satisfaction initiatives. The ideal candidate will collaborate with Nurse Managers, prepare budgets, and lead non-nursing staff to achieve business and financial targets. Leadership, communication, and operational management skills are essential for success in this position.

Responsibilities

• Oversee daily operations at assigned service points.
• Handle front counter, admin, and operational matters.
• Work with Nurse Managers & stakeholders to solve process/system issues.
• Ensure facilities are patient-friendly and safe.
• Drive customer satisfaction and service improvements.
• Support business and financial targets with clinical teams.
• Prepare annual budgets, review performance & develop new initiatives.
• Lead and supervise non-nursing staff (appraisals, training, recruitment, retention).
• Ensure good communication flow between staff and management.
• Participate in committees and ad-hoc projects.

Job description

A prominent recruitment agency in Singapore is looking for a managerial candidate to oversee daily operations at service points. The role demands strong leadership in handling administrative matters, ensuring patient-friendly facilities, and supporting customer satisfaction initiatives. The ideal candidate will collaborate with Nurse Managers, prepare budgets, and lead non-nursing staff to achieve business and financial targets. Leadership, communication, and operational management skills are essential for success in this position.