Client Success Admin & ISO Quality Coordinator

PESTBUSTERS PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A pest control company in Singapore is seeking a dedicated Quality Management Representative to oversee operations and enhance customer satisfaction. Candidates should have at least 2 years of relevant experience and preferably hold a diploma. This role involves planning manpower resources, responding to customer inquiries, and ensuring adherence to quality standards. Strong interpersonal skills are essential for effective client engagement and team collaboration. Competence with ERP systems and NEA Vector Control Operator (VCO) licensing is advantageous.

Qualifications

• Minimum 2 years of experience in pest control or a related service industry.
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus.
• Results-oriented, self-driven individual capable of working independently.

Responsibilities

• Plan and deploy daily manpower resources according to weekly schedules.
• Handle and resolve customer complaints to ensure satisfaction.
• Act as the Single Point of Contact for clients within the assigned zone.
• Collaborate with Area Managers to meet operational KPIs.

Skills

Customer service skills

Interpersonal skills

Coordination skills

Communication skills

Education

Diploma or tertiary qualification

Tools

ERP systems

Job description

A pest control company in Singapore is seeking a dedicated Quality Management Representative to oversee operations and enhance customer satisfaction. Candidates should have at least 2 years of relevant experience and preferably hold a diploma. This role involves planning manpower resources, responding to customer inquiries, and ensuring adherence to quality standards. Strong interpersonal skills are essential for effective client engagement and team collaboration. Competence with ERP systems and NEA Vector Control Operator (VCO) licensing is advantageous.