Client Success

FOMO SOLUTION PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology solutions company located in Singapore is seeking a Client Engagement Specialist to manage post-sales activities and foster strong client relationships. The ideal candidate should possess a diploma or degree in Business or a related field and have 2-3 years of experience in client servicing. Fluency in both English and Mandarin is required, with additional Asian languages being an advantage. This role offers a dynamic environment with opportunities to engage with various stakeholders.

Qualifications

• Minimum 2-3 years of experience in client/account servicing and customer service.
• Entrepreneurial mindset and ability to work in a fast-paced environment.
• Fluent in English and Mandarin for communication with stakeholders.

Responsibilities

• Manage post-sales activities and cultivate strong client relationships.
• Assist clients with account setup and inquiries post-onboarding.
• Identify and qualify selling opportunities with ongoing client engagement.

Skills

Strong communication skills

Relationship-building skills

Problem-solving skills

Resourcefulness

Education

Diploma/Degree in Business/Economics/Sales & Marketing

Job description

Key Responsibilities:

• Manage clients’ post‑sales activities and cultivate strong relationships with clients by providing an elite client experience
• Maintain professional and effective working relationships with newly onboarded clients and accurately assess the risks in the relationships and their development
• Assist clients with the setting up of their accounts with the Company, leading up to their first transaction
• Manage clients’ inquiries and resolve queries or issues promptly after their onboarding
• Create, identify and qualify selling opportunities by maintaining close communication and engagement with the clients
• Develop trusted relationships with key accounts and high‑priority clients
• Ensure the timely and successful delivery of our products and solutions according to the clients’ needs and objectives
• Work closely with the sales and accounts teams to ensure the effective handover processes of the client

Requirements:

• Diploma/ Degree in Business/ Economics/ Sales & Marketing or equivalent
• Minimum 2-3 years’ experience in either in client/account servicing & customer service
• Entrepreneurial and able to work in fast‑paced environment with numerous stakeholders
• Resourceful and independent with good problem‑solving skills
• Strong communication and relationship‑building skills
• Fluent in both English and Mandarin (able to communicate with Chinese‑speaking stakeholders). Additional Asian languages would be advantageous to communicate with clients in the international market
• Commercial understanding of technology solutions