Client Services Executive (Employee Benefits)

Alliance Healthcare Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Client Services Executive to manage corporate client portfolios and deliver outstanding customer service. The ideal candidate should have experience in healthcare insurance, strong interpersonal skills, and the ability to work under pressure. This role involves resolving client requests, maintaining databases, and preparing reports. Competitive compensation and a supportive work environment are offered.

Qualifications

• Prior experience with Healthcare Insurance provider is an advantage.
• Good interpersonal and communication skills are essential.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Manage a portfolio of corporate clients as the first point of contact.
• Troubleshoot and resolve client requests promptly.
• Maintain the client database through data entry and uploads.
• Prepare monthly and ad-hoc client reports.
• Assist with client contract renewals.

Skills

Customer service skills

Interpersonal skills

Communication skills

MS Office proficiency

Job description

Client Services Executive (Employee Benefits)

We are currently seeking Client Service Executives to join the team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in a timely manner.

What You'll be Doing

• To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
• Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
• Maintenance of Client database, including data entry and uploads.
• Client implementation and system setups.
• Generate and prepare monthly/ad-hoc Client reports.
• Client contract renewals and upsell of services where applicable.
• Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
• Assist with accounts receivable follow-ups where required.

What We Are Looking for

• Candidates with prior experience with Healthcare Insurance provider will be an added advantage.
• Proficient in MS Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for an interview.