Client Services Executive

Christian Columbarium Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-based memorial facility in Singapore is seeking a compassionate Client Services Executive to support families during important moments. The ideal candidate will have at least 2 years of customer service experience, be able to communicate warmly and effectively, and manage various tasks independently. Responsibilities include guiding families, coordinating bookings, and supporting events. Candidates must be organized, reliable, and comfortable using IT systems, with a willingness to work weekends. Training will be provided.

Benefits

Additional $300 Transport Allowance

5-day work week with weekends/PH

Qualifications

• Minimum 2 years of customer service experience.
• Warm and able to communicate clearly and confidently.
• A service-oriented mindset with genuine empathy.

Responsibilities

• Welcome and guide families professionally.
• Support clients in selecting remembrance items.
• Manage daily admin and coordination tasks.

Skills

Customer-focused

Organisational skills

Empathy

Communication

Independent worker

Education

O-Levels / Diploma

Tools

Microsoft Office

Job description

Client Services Executive

Additional $300 Transport Allowance | 5-day week (incl. weekends/PH)

At The Garden of Remembrance, we support families through some of life’s most important moments with compassion, dignity, and care. If you’re calm, people-oriented, and find purpose in serving others, you may be exactly who we’re looking for.

About The Garden of Remembrance

Established by The Methodist Church in Singapore, The Garden of Remembrance is a faith-based memorial facility (columbarium) serving the community with compassion and dignity. We provide a peaceful place of remembrance and support families through memorial services and farewell arrangements.

We are looking for 2 motivated, service-driven Client Services Executives to join our close-knit team.

This role is ideal for someone who:

• Enjoys connecting with people

• Finds purpose in helping others

• Is calm, organised, and empathetic

• Wants a stable role with meaningful human impact

What You’ll Be Doing

• Welcome and guide families with warmth, clarity, and professionalism

• Support clients in selecting niches and remembrance items (plaques, urns, etc.)

• Coordinate memorial room bookings and arrangements with funeral directors and families

• Provide on-site support during wakes and memorial services to ensure everything runs smoothly

• Follow up on enquiries (online, referrals, walk-ins) and keep clients updated promptly

• Manage daily admin, records, and coordination tasks to keep operations organised and accurate

• Work closely with our Facilities team to ensure our premises remain respectful, safe, and well-maintained

• Support community events such as memorial services and church-related activities

• You will work closely with a supportive team, and training will be provided.

What We’re Looking For

• O-Levels / Diploma, with minimum 2 years of customer service experience

• Warm, customer-focused and able to communicate clearly and confidently

• A service-oriented mindset with genuine empathy and emotional maturity

• Comfortable speaking to people from all walks of life

• Organised, reliable, and able to handle multiple tasks calmly

• Able to work independently once trained

• Willing to work weekends and public holidays (5-day work week)

• Proficient in Microsoft Office and comfortable with IT systems

Experience in hospitality, healthcare, customer service, or community-based roles is a plus.

To help us process applications properly, please include the word “Remembrance” in your email subject title when submitting your resume. Example subject line: Application – Client Services Executive – Remembrance

How to Apply

Please include a cover letter with your detailed resume and include:

• Current and expected salary

• Reason(s) for leaving current employment

• Availability to commence work

We regret that only shortlisted candidates will be notified. All applications will be treated with strictest confidence. By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information for the processing of your job application.