Client Service Officer - Elder Day Care Centre (Punggol)

St Luke's ElderCare Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community healthcare provider in Singapore is seeking a Client Service Officer to ensure a supportive care journey for elders. Responsibilities include client onboarding, managing transitions, and handling billing. The ideal candidate has a diploma or degree, 2-3 years of administrative experience, and strong interpersonal skills. Proficiency in English and familiarity with Mandarin, Tamil, or Malay is advantageous. This role offers the opportunity to make a significant impact in the lives of seniors.

Qualifications

• Minimum 2-3 years of experience in front desk and administrative roles, preferably in healthcare or eldercare settings.
• Familiarity with government subvention schemes and financial systems is an advantage.
• Ability to communicate in Mandarin, Tamil, or Malay is beneficial.

Responsibilities

• Serve as the primary point of contact for clients and their families.
• Manage onboarding procedures and provide orientation to new clients.
• Handle billing and coordinate subvention reporting and stakeholder communications.

Skills

Client-centric approach

Strong interpersonal skills

Communication skills in English

Proficiency in Microsoft Office

Detail-oriented

Education

Diploma or Degree in a relevant discipline

Tools

Client record management systems

Job description

Client Service Officer (CENTRE-BASED)

We are seeking a passionate and resourceful Administrative Assistant to join our Centre-Based Services team. In this role, you will play a vital part in ensuring a smooth and supportive care journey for elders and their families by serving as the main point of contact, managing client onboarding, and coordinating service transitions and billing matters.

Responsibilities

• Serve as the main point of contact for elders and their next-of-kins (NOKs), addressing enquiries and feedback professionally while building strong relationships.
• Guide new clients and NOKs through orientation and onboarding, ensuring they understand SLECs services, fees, and care philosophy.
• Manage the registration, orientation, and integration of volunteers and external partners, ensuring alignment with centre protocols and values.
• Oversee client admission, discharge, and service transitions, ensuring accurate updates to records and smooth care continuity.
• Handle billing and payments, including tracking attendance, issuing invoices, and engaging clients and NOKs for timely payments.
• Coordinate subvention reporting by liaising with internal and external stakeholders to ensure timely and accurate data submissions.
• Support finance and procurement processes, including petty cash reconciliation and documentation for audit purposes.
• Contribute to workflow redesign and system innovation, collaborating with relevant departments to improve service delivery and operational efficiency.

Requirements

• Diploma or Degree in a relevant discipline.
• Minimum 2-3 years of experience in front desk and administrative roles; experience in healthcare or eldercare settings is highly desirable.
• Familiarity with government subvention schemes, financial systems, and procurement processes is an advantage.
• Strong communication skills in English; proficiency in other languages such as Mandarin, Tamil or Malay to communicate with Mandarin, Tamil or Malay-speaking clients.
• Client-centric with strong interpersonal skills; able to collaborate effectively with stakeholders and work independently under time constraints.
• Proficient in Microsoft Office and client record management systems; detail-oriented with a proactive and solution-focused mindset.

About St Lukes Eldercare

St Lukes ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community-based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home-based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapores ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character.