Client Service Coordinator

Singapore Veterinary Health PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A veterinary health services provider in Singapore seeks a Client Service Coordinator to enhance patient flow and maximize the vet team's productivity. Responsibilities include providing exceptional client service, supporting the Client Service Manager, and managing client documentation. The ideal candidate holds a diploma, has client service experience, and possesses excellent communication skills. A background in veterinary or medical fields is preferred, and love for animals is a plus.

Qualifications

• Hands-on experience in a client-facing service environment.
• Independent and self-motivated with the ability to meet tight timelines.
• Medical background with training in medical terminology is preferred.

Responsibilities

• Support Client Service Manager with day-to-day duties.
• Provide exceptional service and ensure client comfort.
• Route clients and pets for superior care.
• Complete required documentation and assist incoming clients.
• Dispense instructions and schedule future appointments.

Skills

Client service skills

Interpersonal communication

Multi-tasking

Attention to detail

Education

Diploma or equivalent professional qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About Us

Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic healthcare as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products.

MVH Asia seeks a service oriented and client focused coordinator to join its client service team.

The Role

The Client Service Coordinator (CSC) drives the flow of clients and pets through the clinic, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures clear communication with associates and clients, coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• SupportClient ServiceManager withday to dayclient serviceduties.
• Provide professional,efficientand exceptional service at all times. This includes encouraging hospital visits, welcomingclientsand pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Actively route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Assistincoming clients by completing the required documentation, entering all pet information and history in the computer,utilizingproper collars and tags for identification, and ensuring prompt service.
• Assistoutgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Comfortably and confidentlyusesa computer and specialized medical software, as well as Microsoft Outlook,Wordand Excel.
• Other duties as assigned.

Requirements

• Diploma holder or equivalent professional qualification.
• Hands-on / relevant working experience in a client facingservice-relatedenvironment.
• Independent, self-motivated, capableto meettighttimeline.
• Attention to details and accuracy withstrongsense of urgency.
• Ability to handle multi-tasks and respond effectively to ad-hoc requests.
• Good stakeholder management skills and strong interpersonal and communication skills.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Interestand love of animals is beneficial.