Client Relationship Executive

Dynamics Therapy Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare service provider in Singapore is looking for an Administrative Assistant to manage reception, scheduling, and client inquiries. The ideal candidate should have a diploma or degree, experience in customer service, and proficiency in office administration. Strong interpersonal and multi-tasking skills are a must to thrive in a fast-paced environment. The role requires professionalism and empathy in handling client interactions and maintaining confidentiality.

Qualifications

• Experience in customer service environment is essential.
• Strong office administration skills required.
• Ability to remain calm under pressure, especially during peak hours.

Responsibilities

• Perform reception, registration, and administration of client visits.
• Handle enquiries via phone or email regarding our services.
• Schedule appointments for a team of psychologists and therapists.

Skills

Customer service experience

Proficiency in MS Office

Interpersonal skills

Conflict resolution skills

Ability to multi-task

Education

Diploma/Degree in any discipline

Job description

The Role

• To perform reception, registration, administration of client visits in a fast paced and dynamic environment.
• Handle enquiries via phone or emails regarding our services.
• Appointments scheduling for a team of psychologists, speech & occupational therapists.
• Invoicing and collection of payments.
• Provide admin support in all aspects of clinic operations and good follow up on emails and calls received.
• Adhere to PDPA compliance – maintain confidentiality of customer’s information.
• To demonstrate care, empathy and professionalism in frontline services to our clients.

Requirements

• Diploma/Degree holders in any discipline.
• Have experience in customer service environment.
• Proficiency in MS Office and strong office administration skills.
• A good team player with good interpersonal & conflict resolution skills.
• Patient, understanding and able to display professionalism in handling & receiving clients.
• Ability to multi-task and remain calm under pressure, especially during peak hours or challenging situations.