Client Onboarding Trainer, Junior

EPOS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading digital solutions provider in Singapore is seeking a dedicated Customer Support Specialist to deliver effective product training and handle client inquiries. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and a proactive approach to client satisfaction. Training will be provided for those without a technical background. Join us to create meaningful solutions for businesses across Asia.

Qualifications

• At least 2 years of experience in a customer service or client support role.
• Strong communication skills and a client-focused attitude.
• Self-motivated with attention to detail.

Responsibilities

• Deliver effective product training to new clients.
• Handle inbound inquiries via phone and email.
• Aim for first-contact resolution of customer concerns.

Skills

Customer service experience

Strong communication skills

Client-focused attitude

Proactive thinking

Stress-resilient demeanor

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

This is what your job scope will be…

Client Onboarding & Training

• Deliver clear and effectiveproduct training to new clients during the onboarding process
• Ensure clients fully understand and can confidently use EPOS solutions

Customer Support & Satisfaction

• Handleinbound enquiries via phone, email, and messaging platforms
• Provide timely and professional responses toqueries, feedback, and complaints
• Aim forfirst-contact resolution when addressing customer concerns
• Escalate complex issues to the technical team and follow through until resolved

Service Excellence

• Maintainhigh levels of client satisfaction through proactive and helpful service
• Collaborate with internal teams to resolve issues and improve customer experience
• Offer insights and suggestions to enhance the client journey and service processes

We’d love to hear from you if you have…

• At least2 years of experience in a customer service or client support role
• Strongcommunication skills and a confident, client-focused attitude
• Apositive, growth-oriented mindset and eagerness to learn
• No prior technical background? Training will be provided
• Ability toabsorb and apply product knowledge quickly
• Self-motivation, attention to detail, and proactive thinking
• A friendly, professional, andstress-resilient demeanor in client interactions