Client Engagement Manager

ASIA GULF CLOUD PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech-driven financial services firm based in Singapore seeks to hire a Client Relations Manager to oversee institutional and VIP clients in the cryptocurrency sector. The successful candidate will enhance client relationships, support product development, and collaborate with teams to deliver tailored solutions. A strong background in finance and prior experience in cryptocurrency are essential. This role requires proficiency in English and excellent analytical and communication skills.

Qualifications

• In-depth product knowledge from cryptocurrency or banking sectors.
• Proven client management skills and ability to maintain relationships.
• Solid educational background in relevant fields.
• Genuine passion for the cryptocurrency industry.

Responsibilities

• Liaison for institutional and VIP clients across TradeFi and Web3.
• Enhance relationships with clients in APAC and Middle East.
• Collaborate with teams for tailored client solutions.
• Support product development initiatives.
• Coordinate cross-functional efforts for strategic projects.
• Prepare reports on client interactions and market trends.

Skills

Client management

English proficiency

Analytical skills

Communication skills

Knowledge of cryptocurrency

Proactive problem-solving

Education

Degree in business, finance, or related field

Job description

Responsibilities:

• Act as the primary liaison for institutional and VIP clients across both the TradeFi and Web3 sectors, ensuring that all client inquiries and requests are addressed promptly and professionally.

• Enhance and cultivate relationships with existing clients in the APAC and Middle East regions through regular communication, proactive outreach, and a deep understanding of their unique business needs and objectives.

• Collaborate with internal teams to tailor solutions that meet client requirements and deliver exceptional service.

• Support the Vice President in product development initiatives, including market research, product testing, and feedback gathering to drive continuous improvement.

• Assist in the daily operations of the department, coordinating cross-functional efforts to enhance efficiency and ensure the successful execution of strategic projects.

• Prepare and present reports on client interactions, market trends, and performance metrics to inform decision-making and strategy formulation.

Requirements:

• In-depth product knowledge gained from prior experience in cryptocurrency or banking sectors, with the ability to articulate complex concepts clearly to clients and stakeholders.

• Proven client management skills, including the capacity to establish and maintain robust relationships, conduct thorough client profiling, and implement personalized account management strategies.

• Proficiency in English, both written and verbal, with strong analytical and communication skills to engage effectively with clients at all levels.

• A solid educational background, preferably in business, finance, or a related field.

• A genuine passion for the cryptocurrency industry, demonstrated by ongoing engagement with industry developments, trends, and best practices; relevant industry experience is strongly preferred.

• Ability to work collaboratively in a fast-paced environment, demonstrating adaptability and a proactive approach to problem-solving.