Client Account Specialist

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A technology services company based in Singapore is looking for an experienced Account Manager to handle and expand assigned client accounts. In this role, you will build strong relationships with clients, identify opportunities for growth, and coordinate internal teams to ensure quality service delivery. The ideal candidate will possess excellent negotiation skills, a deep understanding of client business needs, and a commitment to client satisfaction. Join a dynamic team aiming to deliver exceptional value and solutions to our clients.

Qualifications

• Experience in account management and client relations.
• Strong negotiation skills and ability to analyze market trends.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and grow assigned client accounts.
• Build and maintain long-term, trusted relationships with clients.
• Identify opportunities for upselling and account expansion.
• Coordinate with internal teams for timely service delivery.
• Provide consultative recommendations aligned with client needs.

Job description

Role Summary

The Account Manager is responsible for managing and growing assigned client accounts by building strong relationships, understanding client business needs, and delivering value-driven solutions. The role focuses on client retention, revenue growth, and long-term partnership development while acting as the primary point of contact between the client and the organization.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned key and strategic accounts

• Build and maintain long-term, trusted relationships with clients and key stakeholders

• Understand client objectives, challenges, and business priorities

Account Growth & Revenue Management

• Identify opportunities for upselling, cross-selling, and account expansion

• Develop account plans to achieve revenue targets and growth objectives

• Support contract renewals, pricing discussions, and commercial negotiations

Service Delivery & Stakeholder Coordination

• Coordinate with internal teams (sales, operations, finance, HR, or delivery teams) to ensure timely and quality service delivery

• Monitor service performance, resolve issues, and manage client expectations

• Ensure adherence to SLAs, KPIs, and contractual commitments

Strategic & Advisory Support

• Provide consultative recommendations aligned with client needs and market trends

• Support clients with solutions that enhance efficiency, performance, or compliance

• Act as a trusted advisor, not just a service contact

Reporting & Governance

• Track account performance, revenue, and client satisfaction metrics

• Prepare regular account reviews, forecasts, and management reports

• Ensure compliance with internal policies, risk controls, and governance standards

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