Claims Specialist: Non-Motor Claims & Customer Care

Lonpac Insurance Bhd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

An insurance company based in Singapore is seeking a claims handler to provide exceptional customer service for assigned claims. The role requires reviewing non-motor claims files, responding to inquiries, and attending meetings related to claims management. Candidates should possess at least GCE 'O' Level and relevant certificates, along with 2 to 3 years of experience in claims handling, especially in areas like WICA and Liability. Proficiency in Mandarin and strong communication skills are preferred.

Qualifications

• Minimum GCE 'O' Level and relevant insurance certificates.
• 2 to 3 years' experience in non-motor claims handling.
• Good oral and written communication skills.

Responsibilities

• Manage assigned claims with a focus on customer satisfaction.
• Review and assess non-motor claims files.
• Attend to phone and email inquiries.

Skills

Oral communication

Written communication

Negotiation skills

Customer handling

Team player

Mandarin proficiency

Education

GCE 'O' Level

Certificates in Insurance – BCP, PGI, CGI, HI

Tools

MOM-EmPower system

Job description

An insurance company based in Singapore is seeking a claims handler to provide exceptional customer service for assigned claims. The role requires reviewing non-motor claims files, responding to inquiries, and attending meetings related to claims management. Candidates should possess at least GCE 'O' Level and relevant certificates, along with 2 to 3 years of experience in claims handling, especially in areas like WICA and Liability. Proficiency in Mandarin and strong communication skills are preferred.