CHINESE RESTAURANT SUPERVISOR

DAPAIDANG GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality management firm in Singapore is looking for a Cashier Manager to oversee cashier operations and lead a team. The ideal candidate will have at least two years of relevant experience in the hospitality sector and be proficient in EPOINT and INLINE systems. Responsibilities include managing financial reporting and ensuring excellent customer service. Strong bilingual communication skills in Chinese and English are essential for this role. Gross salary is up to $3,400 per month.

Benefits

14 days annual leave

Qualifications

• At least two years in the hospitality industry with cashier or leadership experience.
• Familiarity with payment processes in the restaurant industry.
• Ability to work under pressure while maintaining customer service.

Responsibilities

• Oversee and manage cashier operations and training.
• Generate and analyze financial reports and sales trends.
• Handle customer service issues effectively.

Skills

Cashier management

Team leadership

Financial reporting

Customer service

Technical support

Communication

Problem-solving

Data analysis

Bilingual (Chinese and English)

Tools

EPOINT cashier system

INLINE reservation system

Job description

Key Responsibilities

1. Cashier Management: Oversee the management of the restaurant's cash register system, ensuring accurate completion of all transaction records, and maintaining daily cash and credit card payment processes.
2. Team Leadership: Coordinate and lead the cashier team, conduct training for new staff, supervise employee performance, and ensure efficient collaboration for smooth business operations.
3. Financial Reporting: Responsible for generating and analyzing financial reports, monitoring sales trends, and proposing improvement suggestions.
4. Customer Service: Ensure the provision of customer-satisfying services and food and beverage offerings, address customer issues, and maintain positive communication and interaction.
5. Technical Support: Assist in resolving issues with the POS system and other technical devices, ensuring their normal operation.
6. Front Desk Reservations: Manage communication and execution of reservations, as well as other tasks assigned by management.

Requirements

1. At least two years of relevant work experience in the hospitality industry, with a preference for candidates with cashier management or leadership experience.
2. Proficient in EPOINT cashier system and INLINE reservation system, familiar with payment processes in the restaurant industry.
3. Strong communication and teamwork skills, capable of effectively leading and motivating a team.
4. Excellent problem-solving and decision-making abilities, maintaining composure in high-pressure environments.
5. Strong understanding of financial reports and data analysis.
6. Positive customer service attitude and a collaborative team spirit.
7. Proficient in both Chinese and English.

Working Conditions

• Workdays: 5/6 days per week
• Gross Salary: Up to $3400
• Annual Leave: 14 days