Chief of Insurance Operations & Customer Excellence

FWD Group Management Holdings Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading insurance company in Singapore is seeking a Head of Operations to manage retail life and general insurance operations. The ideal candidate will have at least 12 years of experience in insurance operations along with a strong leadership background. Responsibilities include ensuring operational efficiency and compliance, managing staff recruitment, and driving customer satisfaction strategies. This role presents an opportunity to impact the business significantly with a focus on innovation and setting high standards in service delivery.

Qualifications

• At least 12 years of experience in insurance operations and process improvement.
• Proven records in team leadership.
• Strong knowledge in insurance and operations.

Responsibilities

• Lead and manage insurance operations for retail life and general insurance.
• Provide strategic leadership to ensure excellent customer service and operations efficiency.
• Manage business and resource planning which includes staff recruitment.

Skills

Insurance knowledge

Leadership

Customer service strategy

Risk management

Analytical skills

Education

Degree holder

Job description

A leading insurance company in Singapore is seeking a Head of Operations to manage retail life and general insurance operations. The ideal candidate will have at least 12 years of experience in insurance operations along with a strong leadership background. Responsibilities include ensuring operational efficiency and compliance, managing staff recruitment, and driving customer satisfaction strategies. This role presents an opportunity to impact the business significantly with a focus on innovation and setting high standards in service delivery.