CHANNEL OPERATIONS DIRECTOR

GREEN DARTS LOGISTICS & ENGINEERING PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A logistics and engineering company in Singapore is seeking a strategic leader to manage and implement logistics strategies across various channels. This role includes overseeing daily operations, building relationships with partners, and leading a high-performing team. Candidates should possess a Bachelor's degree in a relevant field and have 5-12 years of experience in logistics or supply chain management. Strong analytical and leadership skills are essential. A Master's degree is preferred.

Qualifications

• 5–12+ years of progressive experience in logistics, supply chain, or channel operations.
• Proven success managing multi-channel or multi-regional logistics networks.
• Experience working with 3PLs, transportation carriers, and complex distribution networks.

Responsibilities

• Develop and implement the logistics strategy for all sales and distribution channels.
• Oversee daily logistics operations across transportation, warehousing, order fulfilment, and delivery.
• Build relationships with channel partners, negotiate contracts, and monitor KPIs.

Skills

Analytical skills

Leadership

Project management

Education

Bachelor’s degree in Supply Chain Management, Operations, Business, or related field

Master’s Degree (preferred)

Tools

WMS

TMS

ERP

OMS

Job description

Key Responsibilities

Strategic Leadership

• Develop and implement the logistics strategy for all sales and distribution channels (retail, e-commerce, wholesale, B2B).
• Align channel logistics objectives with overall supply‑chain and business growth strategies.
• Identify new channel opportunities and operational models to enhance service and efficiency.

Operational Excellence

• Oversee daily logistics operations across transportation, warehousing, order fulfilment, and last‑mile delivery.
• Drive improvements in order accuracy, on‑time delivery, and customer satisfaction.
• Optimize network design, routing, distribution footprint, and capacity planning.

Channel Partner Management

• Build strong relationships with channel partners, 3PL providers, carriers, and suppliers.
• Negotiate contracts, performance metrics, and service‑level agreements.
• Monitor partner KPIs and implement corrective actions when necessary.

Inventory & Supply Flow

• Oversee inventory allocation, replenishment, and demand‑planning across channels.
• Reduce stockouts, overstocks, and supply imbalances through data‑driven forecasting.

Technology & Systems

• Lead adoption of logistics technologies such as WMS, TMS, OMS, forecasting tools, and automation.
• Ensure data accuracy and full visibility across all nodes of the supply chain.

Financial Management

• Manage logistics budgets, cost efficiency initiatives, and ROI for channel operations projects.
• Analyze cost drivers and lead cost reduction strategies without sacrificing service quality.

Team Leadership

• Lead, coach, and develop a high‑performing operations and logistics team.
• Promote a culture of continuous improvement and operational discipline.

Required Qualifications

• Bachelor’s degree in Supply Chain Management, Operations, Business, or related field (Master’s Degree preferred).
• 5–12+ years of progressive experience in logistics, supply chain, or channel operations.
• Proven success managing multi‑channel or multi‑regional logistics networks.
• Strong analytical, leadership, and project management skills.
• Experience working with 3PLs, transportation carriers, and complex distribution networks.
• Proficiency with logistics systems (WMS, TMS, ERP, OMS).