Centre Managers (AI / Robotics Learning Centre)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A dynamic ed-tech start-up in Singapore is seeking a proactive Operations Associate to join their customer acquisition team. In this role, you will engage with parents and manage relationships to support the smooth delivery of coding programs. Strong communication and problem-solving skills are essential for success. The ideal candidate should be detail-oriented and able to work independently in a fast-paced environment. Competitive salary of S$3.5K to 4.5K monthly along with quarterly bonuses offered.

Qualifications

• Strong communication skills are essential for engaging with parents and managing relationships.
• Fluent in spoken and written languages to relay information clearly.
• Ability to manage multiple projects and tasks effectively.

Responsibilities

• Be a key player in customer acquisition.
• Maintain customer relationships and advocate for parents.
• Handle general administrative duties and data entry.

Skills

Strong communication and problem-solving skills

Fluent in spoken and written languages

Organized and detail-oriented

Self-driven and proactive

Job description

Our client takes pride in providing top‑notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast‑growing start‑up, join their Operations team to be hands‑on from day one and work closely with their founding team. This role will expose you to daily operations of managing an ed‑tech start‑up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company’s community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for the company’s community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Fluent in spoken and written languages.
• Driven, fast learner, proactive and ability to work in a fast‑paced environment
• Organized, detail‑oriented and ability to manage different projects at once
• Get things done attitude, self‑driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Additional (Good‑to‑Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open‑minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
• You have prior teaching experience, be it tutoring, or team training

Working hours: 9am to 6pm (Wed to Sun; weekend work is required)

Salary: S$3.5K to 4.5K + quarterly bonuses / No AWS, VB 1-2 months

Jessie Hoe Huey Miin
Email: [e-mail]