Centre Executive

Consortium for Clinical Research and Innovation Singapore; Singapore; On-site; SGD 48,000 - 70,000; Full time

Job summary

A healthcare organization in Singapore is looking for a skilled leader to supervise care assistants and manage administrative staff effectively. This role involves ensuring compliance with operational procedures, mentoring team members, and conducting regular briefings. Ideal candidates should possess a Diploma or Degree in Healthcare/Operation, strong interpersonal skills, and proficiency in Microsoft Office. Candidates with a passion for eldercare are encouraged to apply, and staggered working hours may be required.

Qualifications

• Diploma/Degree holder with relevant experience in Healthcare/Operation preferred.
• Proficiency in MS Office applications (Word, Excel, PowerPoint).
• Strong interpersonal and leadership skills.

Responsibilities

• Supervise care assistants and administrative staff.
• Conduct regular staff briefings and ensure communication of center policies.
• Monitor staff performance, attendance, and conduct.

Skills

Problem-solving abilities

Decision-making skills

Interpersonal skills

Leadership skills

Ability to multitask

Communication with elderly

Empathy

Education

Diploma/Degree in Healthcare/Operation

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Overview

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Key Responsibilities and Accountabilities

Leadership and Staff Management

• Good problem-solving abilities and decision-making skills.
• Supervise and manage care assistants and administrative staff, ensuring effective service delivery.
• Conduct regular staff briefings and ensure clear communication of centre policies and procedures.
• Monitor staff attendance, performance, and conduct, addressing minor issues promptly or escalating as needed.
• Foster a positive and supportive work environment that encourages teamwork and accountability.
• Perform staff appraisals and give constructive feedback aimed at enhancing skills and performance.

Administrative Duties

• Liaise with other KWSH internal departments closely. Work with other external counterparts including MOH, AIC and other service providers.
• Conduct regular reviews and updates of Standard Operating Procedures (SOP) for SCC/KWSC to maintain compliance and audit with relevant regulatory standards.
• Adhere to standard administrative protocols for receiving case referrals, scheduling initial assessments, following up on means test results, and managing the discharge process.
• Prepare relevant statistics for reporting and handle other administrative tasks as needed.
• Monitor client movement within the facility to ensure proper accountability and safety of clients.
• Assist in managing the cashiering system, ensuring all cash, cheque, NETS, and credit card transactions are processed accurately and in line with organizational policies.
• Ensure accurate and up-to-date inventory records are maintained for operational efficiency.
• Maintain and update internal databases, records, and filing systems with a high level of accuracy and confidentiality.
• Handle customer’s service including incoming calls, respond to inquiries, and manage front desk reception.

Operative Duties

• Ensure adequate staffing and manage the roster to provide coverage for services from 7am to 7pm on operational days.
• Maintain a clean, sufficient, safe, and conducive environment by ensuring sufficient equipment and supplies are available to support daily operations.
• Supervise the Care Team to ensure effective service delivery, including activity planning, case management, and transport coordination, in alignment with client needs and Ministry of Health requirements.
• Coordinate and oversee individualized client activities in collaboration with the care team and therapists, following a person-centered care approach.
• Liaise with volunteers, external organizations, and institutions to support and facilitate various center activities.
• Oversee the center’s budget, including the application for and management of funds.
• Assist in achieving centre and divisional Key Performance Indicators (KPIs) and contribute to project initiatives through effective task execution.
• Assist in managing client feedback by formulating appropriate follow-up actions, promptly addressing concerns, and resolving issues to maintain service quality.
• Lead and support quality improvement projects or new project as assigned by the Head of Department.
• Identify the training needs, and oversee the development, implementation, and documentation of the training plan.
• Assist to handle incident report and investigation.
• Provide clerical and administrative support when required, including covering duties of the Clerical Officer during absences or peak periods.

Other Duties

• Manage staff orientation and welfare programs to ensure a positive work environment and smooth onboarding process.
• Strives for ongoing growth through skill enhancement, performance improvement, and up-to-date knowledge in work.
• Perform any other duties as assigned by Head of Department and Manager.

Job Requirements

• Diploma/Degree holder with relevant experience in Healthcare/Operation preferred.
• Proficiency in MS Office applications (Microsoft Word/Excel/PowerPoint).
• Strong Interpersonal and leadership skills, with the ability to multitask, maintain a positive attitude, and effectively communicate with the elderly and next of kin.
• Displays genuine passion for eldercare, demonstrating empathy, professionalism, and a commitment to upholding high standards of service.
• Demonstrates reliability and accountability in contributing to quality care, both independently and collaboratively to deliver quality care.
• Ability to speak dialect is an advantage.
• Staggered working hours may be required.