Centre Executive

ACTIVE GLOBAL RESPITE CARE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an Operations Supervisor to manage daily operations and ensure compliance with health regulations. Candidates should have a diploma or degree, ideally with experience in healthcare or hospitality. Strong case resolution and communication skills, especially with elderly clients, are essential. This role offers a flexible environment and opportunities for career development.

Benefits

Attractive base salary and incentives

15 days annual leave

Career development opportunities

Industry-specific training and coaching

Flexible working environment

Qualifications

• Must have at least 1 year experience in an operational role.
• Experience in the healthcare industry or hospitality is preferred.
• Able to communicate effectively with elderly clients.

Responsibilities

• Report to the Centre Management and assist with operations.
• Drive sales through follow-ups with potential clients.
• Ensure compliance with MOH service requirements.
• Handle client feedback and complaints promptly.
• Participate in representing company services confidently.

Skills

Case resolution

Communication skills

Independent work

Microsoft Office proficiency

Education

Diploma or Degree in any field

Job description

Job Description:

• Report directly to the Centre Management.
• Assist the centre management with running the operations of the centre.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Ensuring that the logistics and operational capability of the centre runs smoothly.
• Ensuring timely and appropriate administration and documentation according to required law, processes and regulations.
• Participate & represent on behalf of the company’s services with confidence.
• Represent the centre in the absence of any management.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

• Diploma or Degree in any field is welcome.
• 5-days work week. Rotational weekends (Sat & Sun) required.
• Preferably minimum 1 year in operational role.
• Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.
• Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.
• Experience working with elderly in the community would be good to have.
• Hands-on and enjoys community setting.
• Able to work independently with little supervision.
• Proficient in Microsoft Office and comfortable with IT.
• Able to communicate effectively with elderly clients.

Benefits:

• Attractive base salary and incentives for driving results.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas.
• 15 days annual leave.

Work Location:

• Telok Blangah Street 31