Centre Enrolment & Service Excellence Lead

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a customer service specialist to manage enrolments and enhance client interactions. The ideal candidate will provide exceptional service, meet enrolment targets, and ensure a smooth onboarding process for parents and students. Minimum GCE 'O' Level or Diploma qualification required. Interested applicants can send their resume to [e-mail].

Qualifications

• Strong understanding of centre’s programmes, services, and operational processes.
• Ability to provide high-quality customer service.
• Proven skills in converting leads to achieve enrolment targets.

Responsibilities

• Develop a strong understanding of the centre’s programmes and operational processes.
• Provide professional, high-quality service in all customer-facing interactions.
• Meet or exceed enrolment targets by effectively converting leads.
• Oversee a smooth post-enrolment journey including orientation for parents and students.
• Take ownership of customer issues and ensure timely resolution.
• Collaborate with internal teams for seamless operations.
• Support continuous improvement initiatives to enhance customer satisfaction.
• Maintain accurate records of enquiries, enrolments, and feedback.
• Carry out other duties as assigned by Management.

Education

Minimum GCE 'O' Level / Diploma qualification or equivalent

Job description

A leading recruitment agency in Singapore seeks a customer service specialist to manage enrolments and enhance client interactions. The ideal candidate will provide exceptional service, meet enrolment targets, and ensure a smooth onboarding process for parents and students. Minimum GCE 'O' Level or Diploma qualification required. Interested applicants can send their resume to [e-mail].