Centre Administrator & Student Experience Executive(Full Time)

EXPLORER ACADEMY LEARNING GROUP PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local tuition centre in Singapore is seeking a meticulous Administrative Executive to manage day-to-day operations, handle administrative tasks, and deliver excellent customer service. This role requires strong communication skills and the ability to create a welcoming environment for students and parents. Prior experience in education or customer service is advantageous. The position is onsite and includes flexible weekday and weekend hours.

Qualifications

• Meticulous, organised, and able to multitask effectively.
• Warm, approachable, and tactful in communication.
• Ablity to take initiative and work independently while being a team player.
• Prior experience in education, customer service, or administrative roles is an advantage.

Responsibilities

• Handle all administrative work with accuracy and timeliness.
• Arrange replacement classes efficiently.
• Prepare lesson-related materials promptly.
• Maintain overall tidiness and cleanliness of the centre.
• Answer walk-in, phone, and online enquiries professionally.
• Guide parents in selecting the right tuition programme.
• Check in on students’ progress.
• Support student retention and conversion.

Skills

Organisational skills

Strong communication skills

Attention to detail

Customer service

Job description

Overview

We are seeking a meticulous and highly organised individual to manage the day-to-day administrative operations of our tuition centre. This role requires excellent attention to detail, strong communication skills, and the ability to create a welcoming environment for both students and parents.

Responsibilities

Administrative & Operational Duties

• Handle all administrative work with accuracy and timeliness, maintaining organised records and processes.
• Arrange replacement classes efficiently, ensuring minimal disruption to students’ learning.
• Prepare lesson-related materials promptly and ensure they are ready before class.
• Maintain overall tidiness, cleanliness, and presentation of the centre.

Customer Service & Enquiries

• Answer walk-in, phone, and online enquiries tactfully and professionally.
• Be a trusted programme consultant where you guide parents in selecting the right tuition programme for their child.
• Follow up with newly-joined students to ensure they are settling in well.

Student & Parent Experience

• Build rapport with students and parents to create a supportive and friendly learning environment.
• Proactively check in on students’ progress or comfort level, especially in the first few weeks.
• Support student retention and conversion by delivering a positive and attentive service experience.

Requirements

• Meticulous, organised, and able to multitask effectively.
• Warm, approachable, and tactful in communication.
• Able to take initiative and work independently while being a team player.
• Prior experience in education, customer service, or administrative roles is an advantage.

Details

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend
• Weekday: 12 to 9pm
• Weekend: 9am to 6pm