Central Migration Engineer (Ops Support)

AVN DIGITAL PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology services company seeks a Central Migration Engineer (Ops Support) in Singapore. The successful candidate will troubleshoot client platform issues, manage service requests, and ensure compliance with service levels. Candidates should have a diploma/degree in IT and 3-5 years of relevant experience, along with strong customer service and communication skills. Attractive salary and benefits offered in a collaborative work environment.

Benefits

Excellent Base Salary

Attractive Company Benefits

Career Progression

Fun and Collaborative Work Environment

Qualifications

• 3 – 5 years of relevant working experience in desktop support.
• Resourceful, independent, responsive, and pro-active.
• Ability to manage multiple priorities and maintain professionalism.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond and provide resolution for escalated incidents.
• Manage client platform implementation and upgrades.

Skills

Desktop Support Skills

Good Customer Service Skills

Project Management Skills

Analytical Skills

Communication Skills

Education

Diploma/Degree in Information Technology or equivalent

Tools

Microsoft Operating Systems

Microsoft Office

Outlook

Job description

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations

We are currently looking to hire Central Migration Engineer (Ops Support).

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job Description:

As Ops Support Executive, the broad area of your job responsibilities will cover the following:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Support hardware refresh cycles and device replacement
• Participate in device migration initiatives
• Support migration scheduling, user communications, and post-migration validation

Ideal candidate should possess the following:

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 3 – 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
• Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
• Good customer service skills
• Resourceful, independent, responsive and pro-active.
• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
• Ability to build and maintain positive working relationships across projects, control teams & customers.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

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