Case Management Assistant

Singapore Anglican Community Services; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community service organization in Singapore seeks an individual to provide basic case management support while enhancing the well-being of clients. The role involves offering emotional support, assisting clients and caregivers, and organizing community outreach initiatives. Ideal candidates should possess a diploma or bachelor's degree, have good organizational and interpersonal skills, and 2–3 years relevant experience preferred, although those without experience may apply. A passion for working with people and knowledge of social services is advantageous.

Qualifications

• 2 - 3 years relevant experience, candidates without experience are welcome to apply.
• Knowledge of social services is preferred.
• Ability to converse in various languages and dialects is an advantage.

Responsibilities

• Provide basic emotional support and regular monitoring to clients living in the community.
• Assist clients with information on assistance schemes and care options.
• Support outreach initiatives such as community mental health screenings.

Skills

Emotional support

Organizational skills

Interpersonal skills

Team-oriented

Resourceful

Collaborative

Education

Diploma / Bachelor’s Degree in any discipline

Job description

The incumbent provides basic case management support under the guidance of the supervisor to enhance the well‑being of clients and help them age in place within the community. The role includes supporting clients and caregivers, assisting in group activities and community outreach, and collaborating with stakeholders to ensure coordinated care.

Roles and Responsibilities

Provide basic emotional support and regular monitoring to clients living in the community.

Assist clients and caregivers with information on assistance schemes, care options, and connections to community resources.

Support volunteers in befriending and client engagement initiatives.

Collaborate with stakeholders to ensure holistic and coordinated care for clients.

Participate in case discussions, reviews, and supervision sessions within the Centre and with external stakeholders.

Assist in planning, coordinating, and facilitating Cognitive Stimulation Activities and group programmes at the Centre.

Maintain timely and accurate case progress notes, home visit logs, and documentation in compliance with regulatory standards. Assist in preparing reports for funding agencies.

Support outreach initiatives such as community mental health screenings, health talks, and public awareness events.

Participate in developmental programmes and supervision to enhance professional skills and knowledge.

Perform other duties assigned by the Reporting Officer.

Job Specification

Diploma / Bachelor’s Degree in any discipline

2 - 3 years relevant experience, candidates without experience are welcome to apply

Have a passion to work with people; knowledge of social services is preferred

Have good organizational skills and administrative skills, is team‑oriented with excellent interpersonal and communication skills; be resourceful and collaborative;

Ability to converse in various languages and dialects is an advantage

Application Questions

• How many years' experience do you have as a Management Assistant?
• Do you have data entry experience?
• Which of the following statements best describes your right to work in Singapore?
• Which of the following languages are you fluent in?
• Do you have experience in a community outreach environment?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?

Singapore Anglican Community Services (SACS), part of the Diocese of Singapore, provides psychiatric rehabilitation, operates St. Andrew’s Nursing Home – Taman Jurong, and offers family and senior care. Its mission is to support underserved individuals by addressing their physical, mental, and social needs to restore dignity and well‑being, helping them reach their potential.

St. Andrew’s Mission Hospital (SAMH), also under the Diocese, oversees five services: Medical, Senior, Psychiatric, Autism, and Family Services. SAMH is an approved Institute of Public Character providing health, education, and social care.