Case Executive

NTUC Health; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A community healthcare organization in Singapore is seeking individuals to support seniors at Henderson Home and CCMS clients. The role involves monitoring seniors' well-being, engaging residents, and coordinating their care with social workers. The ideal candidate has a diploma in relevant fields, strong communication skills, and a passion for community service. This position is suitable for fresh graduates and offers a meaningful opportunity to enhance the lives of seniors in the community.

Qualifications

• Diploma/Certificate preferably in social work, counselling, or nursing.
• Fresh graduates are welcome to apply.
• Good communication skills required.

Responsibilities

• Monitor the well-being of seniors, ensuring safety and comfort.
• Assist seniors with health monitoring.
• Maintain a clean environment for residents.

Skills

Good communication and interpersonal skills

Problem solving

Attention to details

Judgment and decision making

Passion in community services

Education

Diploma/Certificate in relevant fields

Job description

About Us

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

He or she will be required to provide supportive services to seniors of the Henderson Home/Staycay and CCMS clients. The role focuses on (i) maintaining a safe and clean home environment for residents, (ii) engaging residents and raise their concerns to social workers or Head of Home, (iii) partnering colleagues in providing holistic care for residents.

You will need to:

• Monitor the well‑being of seniors, ensuring their safety, comfort and care needs are met
• Assist seniors with monitoring their own health e.g. blood pressure and glucose monitoring
• Maintain a clean and safe environment for residents
• Support residents with exercises and medication adherence
• Coordinate cases of seniors with social workers
• Assisting in new resident admissions
• Organise visits for residents medical check‑ups and accompanying them to medical appointments
• Maintain the residents movement logs for essential needs such as doctor appointment
• Facilitate seniors access to essential social and healthcare services, eg meal services, home care, home help, hospital admissions, medical appointments and counselling service etc.
• Track visitors activity by the visitor log book
• Support outreach initiatives at Henderson Home/Staycay
• Facilitate group activities to enhance seniors social interaction and mental well‑being
• Provide emotional support to seniors facing challenges
• Mediate conflicts between seniors when necessary
• Manage personnel, finance and operations of the Sheltered Home/Staycay
• Document care activities in System
• Submit reports as required by funders
• Participate in team meetings and training
• Conduct home visits and outreach activities to the community
• Other ad‑hoc assignments at the discretion of program lead/ Department head

Qualifications

• Diploma/Certificate preferably in office or business administration, social work/psychology/sociology/gerontology/counselling/nursing or its equivalence
• Good communication and interpersonal skills (oral and written)
• Passion in community services and service oriented
• Good judgement and decision making skills
• Good in problem solving
• Good record keeping abilities and attention for details
• Meticulous and independent
• Fresh graduates are welcome to apply

Other Information

It would be great if you:

• Are able to speak English, Mandarin, Malay and Chinese dialects