Call Centre Support Officer

AUTOSWIFT RECOVERY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in vehicle recovery solutions is seeking customer service representatives. The role involves handling inbound and outbound calls, managing job orders, and assisting customers in a professional manner. Candidates with a positive attitude and a willingness to learn are encouraged to apply, as full training will be provided.

Benefits

Basic salary & allowance

AWS & performance bonus

Medical, dental & insurance benefits

Qualifications

• Entry level with positive attitude welcome.
• Preferably with 1 to 2 years experience in Customer Service.
• Good computer skills will be an advantage.

Responsibilities

• Receive and make inbound & outbound calls from/to customers.
• Perform job order taking/entry related to vehicle breakdown.
• Liaise with contractors for service when needed.

Skills

Communication skills

Good team player

Service-oriented

Education

Minimum 'N' Level

Tools

GPS/CAD system

Job description

* Basic Salary & Allowance

* AWS & Performance Bonus

* Medical, Dental & Insurance Benefits

RESPONSIBILITIES:

• To receive and make inbound & outbound calls from/ to customers.
• To perform job order taking/ entry, related to vehicle breakdown.
• To accurately capture and submit job order via GPS/CAD system.
• To assign jobs and monitor job status.
• To liaise with contractor when there is a need to utilize their services.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To perform credit card sale transaction when required.
• To undertake adhoc tasks as and when assigned.

REQUIREMENTS:

• Minimum ‘N’ Level and above.
• Preferably with 1 to 2 years working experience in Customer Service.
• Good computer and communication skills will be advantage.
• Good team player who is service-oriented.
• Able to work on rotating shifts, including weekends and public holidays.
• Entry level with positive attitude are welcome to apply.