Call-Centre Customer Service Executive / 2 months Contract / Paya Lebar

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A staffing services company in Singapore is looking for a Call-Centre Customer Service Executive for a 2-month contract. The role involves answering customer queries by phone and email, with a focus on first contact resolution. Ideal candidates should have at least 1 year of experience in a call centre, possess good communication skills, and be adaptable to a fast-paced environment. This hybrid position offers shifts with a daily transport allowance for early shifts.

Benefits

30 daily transport allowance for early shifts

Hybrid work arrangement, 2 days WFH

Qualifications

• Minimum 1 year’s experience working in a call centre, handling inbound calls and emails.
• Positive attitude and can-do mindset.
• Self-motivated and able to work unsupervised.

Responsibilities

• Answer customer queries by phone and email focusing on first contact resolution.
• Provide accurate and complete information to customers by following the right processes.

Skills

Good communication and interpersonal skills

Enthusiastic and resilient

Adaptability to fast-paced environment

Job description

Call-Centre Customer Service Executive / 2 months Contract / Paya Lebar

Overview: In this role you will be expected to :

• Answer customer queries by phone and email with focus on first contact resolution
• Provide accurate and complete information to customers by following the right processes

Requirements:

• Minimum 1 year’s experience working in a call centre, handling inbound calls and emails.
• Previous experience with the airline, hotel or loyalty / rewards industry would be a plus
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
• Self-motivated and able to work unsupervised.
• Positive attitude and can-do mindset
• Good communication and interpersonal skills

Notes:

• Duration: Starting 3rd November to 2nd January
• Shift Working hours: 5am/6am/7am/8am to 2pm/3pm/4pm/5pm 8am to 5pm
• 30 daily transport allowance for shift 5am & 6am only
• Hybrid, 2 days WFH