Call Centre Associate

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to be the first point of contact for customers. Responsibilities include managing client calls, entering information into the system, and ensuring customer satisfaction. Candidates should have at least an 'O' level or diploma, with preference for those with prior office administration experience. This role requires excellent communication skills and the ability to address customer needs effectively. Interested candidates should apply via email.

Qualifications

• Previous experience in office administration is preferred.
• A minimum educational qualification of 'O' level or equivalent is required.

Responsibilities

• Act as the first point of contact for the customers.
• Support client’s calls and manage call recordings.
• Provide satisfactory explanations and take remedial action as needed.

Skills

Customer service orientation

Office administration

Education

Minimum 'O' level/ Higher NITEC/ Diploma

Tools

Soft phone Avaya

Job description

Responsibilities

• Act as the first point of contact for the customers
• Supporting Client’s calls
• Calls will be recorded, and information needs to be input into system
• Call are coming in from our telephony - soft phone Avaya
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects.

Requirements

• Minimum 'O' level/ Higher NITEC/ Diploma in any discipline
• Preferably with prior office administration experiences
• Location: UBI Location. Working hours are 8.30am to 6.00pm (Monday to Friday) or 8.30am to 6.00pm/ 11.00am to 9.00pm (any 5 days of the week including one weekend)

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [e-mail]

EA License No: 99C4599