Call Centre Associate

MCI Career Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading career services provider in Singapore is seeking a Customer Service Representative to handle hotline inquiries and provide first-level support across multiple channels. The ideal candidate will possess a Diploma or equivalent and have 1 to 2 years of experience in a call centre or service-related industry. You will be part of a team that ensures service levels are met while efficiently resolving customer queries. Applicants are encouraged to submit their resumes in MS Word format using the APPLY NOW button.

Qualifications

• Minimum C5 for English O level.
• Preferably 1 to 2 years of experience in a call centre environment.
• Familiarity with standard operating procedures.

Responsibilities

• Handle customer service hotline and provide first-level support.
• Resolve customer queries efficiently and escalate issues promptly.
• Work as a team to meet contact centre service levels.

Skills

Customer service

Problem-solving

Teamwork

Education

Diploma / NITEC / GCE ‘O’ Level or equivalent

Job description

Singapore, Singapore | Posted on 01/10/2025

• Working hours: Monday - Friday (9.00am - 6.00pm)
• Location: AMK/ Maxwell

Job Description

• Reports to Contact Centre Team Lead
• Handle customer service hotline and provide first‑level support from OMNI Channels
• Resolve customer queries efficiently and escalate problems/issues promptly
• Follow standard operating procedures closely
• Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O’ Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Word format by using the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

We regret to inform that only shortlisted candidates would be notified.