Call Centre Agent (General Enquiries Hotline)

Singapore National Eye Centre; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a Call Centre Agent to join their dynamic team. In this role, you will be the first point of contact for general enquiries, providing exceptional service to patients and the public. Your responsibilities will include managing calls, emails, and faxes, ensuring confidentiality and professionalism at all times. The ideal candidate will possess excellent communication skills and be proficient in Microsoft Office applications. This position offers the opportunity to work in a fast-paced environment with rotating shifts, including weekends and public holidays. If you are passionate about helping others and thrive in a customer service role, this is the perfect opportunity for you.

Qualifications

• NITEC or Diploma in any discipline required for this role.
• Excellent oral and written communication skills are essential.

Responsibilities

• Answer and manage calls, faxes, and emails from the public and staff.
• Handle complaints and report faults on telecommunication equipment.

Skills

Communication Skills

Customer Service

Problem Solving

Education

NITEC in any discipline

Diploma in any discipline

Tools

Microsoft Office

Job description

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Call Centre Agent (General Enquiries Hotline)

Job Category: Ancillary

Posting Date: 25 Mar 2025

The Job
You will support the Call Centre Department in answering and managing calls, faxes, and emails from members of the public, patients, staff from other government agencies, and health institutions, including internal staff, pertaining to general enquiries and emergency activations with the highest service quality and operational standards.

Your duties shall include, but are not limited to the following:

• Answering incoming and outgoing calls in a timely manner and in accordance with Hospital policy, maintaining confidentiality of caller and Hospital information as directed.
• Directing calls to internal and external stakeholders.
• Updating contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Reporting faults on telecommunication equipment.
• Performing other related duties as assigned or requested.

Job Requirements

• NITEC in any discipline.
• Diploma in any discipline will be recognized for senior positions.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office applications (i.e., Excel, Word, PowerPoint).
• Must be able to work 3 rotating shifts, including weekends and public holidays.