Call Centre Agent (General Enquiries Hotline)

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Call Centre Agent (General Enquiries Hotline)

Job Category: Ancillary

Posting Date: 25 Mar 2025

The Job
You will support the Call Centre Department in answering and managing calls, faxes, and emails from members of the public, patients, staff from other government agencies, and health institutions, including internal staff, pertaining to general enquiries and emergency activations with the highest service quality and operational standards.

Your duties shall include, but are not limited to the following:

• Answering incoming and outgoing calls in a timely manner and in accordance with Hospital policy, maintaining confidentiality of caller and Hospital information as directed.
• Directing calls to internal and external stakeholders.
• Updating contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Reporting faults on telecommunication equipment.
• Performing other related duties as assigned or requested.

Job Requirements

• NITEC in any discipline.
• Diploma in any discipline will be recognized for senior positions.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office applications (i.e., Excel, Word, PowerPoint).
• Must be able to work 3 rotating shifts, including weekends and public holidays.