Call Centre Agent

HOSPILITE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare services company located in Singapore is seeking a customer service representative. The role involves managing outbound calls to follow up on hospital billing payments, handling patient enquiries, and general customer service tasks. Candidates should possess strong interpersonal and communication skills, be proactive and self-motivated, and work well both in teams and independently. Proficiency in Microsoft Office is essential for this position.

Qualifications

• Good interpersonal, communication, and written skills.
• Proactive, committed, and self-motivated.
• Positive team player and able to work independently.

Responsibilities

• Making outbound calls to follow up on payments related to hospital bills.
• Receivables management.
• General customer service duties.
• Handle patient enquiries, provide billing information to patients.
• Sending statement of accounts.

Skills

Interpersonal skills

Communication skills

Written skills

Proactive attitude

Team player

Tools

Microsoft Office

Job description

Job Responsibilities

• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Job Requirements

• Good interpersonal, communication and written skills
• Proactive, committed and self-motivated
• Positive team player who is also able to work independently
• Proficient in Microsoft Office applications (MS Word & Excel)