Cafe Service Supervisor

CROSSINGS SOCIAL VENTURES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local social enterprise cafe in Singapore seeks a Cafe Service Supervisor to manage front-of-house operations, supervise staff, and ensure high-quality guest experiences. The ideal candidate will have a customer-focused mindset and strong communication skills, with experience in the hospitality or cafe sector preferred. Responsibilities include supervising service staff, supporting the Cafe Manager with various administrative duties, and gathering guest feedback. Join us to make a difference in the community!

Qualifications

• Experience in hospitality or cafe environments is preferred.
• Ability to manage a varied team effectively.
• Strong guest service skills are essential.

Responsibilities

• Supervise a team of service staff.
• Deliver high-level guest service.
• Support Cafe Manager with administrative duties.
• Gather guest feedback and handle complaints.
• Conduct briefings and cleanliness checks.

Skills

Customer-focused mindset

Strong communication skills

Team management

Job description

Position Overview

We are a social enterprise cafe serving quality food at good price. The Cafe Service Supervisor reports to the Cafe Manager and supports day‑to‑day front‑of‑house operations.

Key Responsibilities

• Supervise a team of service staff and provide oversight to daily kitchen and front‑of‑house operations.
• Deliver high‑level guest service by welcoming guests, taking orders, providing recommendations, and coordinating communication between front‑and back‑of‑house staff.
• Support the Cafe Manager with administrative duties including vendor relationships, staff roster, billing, daily reports, and duty assignments.
• Gather guest feedback, recommend menu improvements, and handle and resolve issues or complaints professionally.
• Manage a diverse staff team, including supporting staff with special needs, conduct briefings and updates, and carry out regular cleanliness checks of all cafe areas.
• Perform any other appropriate duties assigned by the Cafe Manager.

Qualifications

The role requires a customer‑focused mindset, strong communication skills, and ability to manage a varied team. Experience in hospitality or cafe environments is preferred.