Business Operations Manager Small and Medium Business

TikTok Pte. Ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading tech company is looking for a Project Manager to lead initiatives for their SMB team in Singapore. In this role, you will define project goals, implement strategies, and collaborate cross-functionally across SEA markets. The ideal candidate will have over 5 years of experience in project management and strong skills in communication and data analysis. This is an opportunity to thrive in a fast-paced environment and drive impactful projects for clients in APAC.

Qualifications

• 5+ years of experience in project/program management or operations.
• Strong understanding of risk management and project prioritization.
• Excellent English communication skills.

Responsibilities

• Define project goals and scopes for SMB teams.
• Implement APAC SMB business operation strategies.
• Monitor project progress and manage stakeholder relationships.

Skills

Project management

Strategic operations

Stakeholder management

Data analysis

Communication

Job description

Responsibilities

About the Team TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer‑centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small. The APAC Project and Operation team aims to establish and maintain project management standards, processes, and best practices, ensuring that key strategic projects for APAC SMB are executed efficiently.

The team works in close collaboration with Sales Leaders, Monetization Strategy, Product and Marketing teams together to tackle underlying issues of the business. We are building a team of self‑starters, motivated individuals who thrive in a fast‑paced environment. You have an appetite for learning, innovation, and are comfortable solving challenging problems, with the solutions to benefit SMB teams across APAC markets.

You will be responsible for defining project goals and scopes, driving clear and efficient communication across diverse functions and regions, continuously optimizing our business solutions for APAC clients. Responsibilities Business strategies

• Contribute and implement the overall APAC SMB business operation strategies, tactics and processes in order to support APAC SMB leaders across SEA, AUNZ, Japan and Korea through prioritization and course of action.
• Partner cross functionally and drive the design of key strategic projects for APAC SMB team, including project plans, roadmaps, resources and timelines aligned with organizational goals and priorities across multiple markets or business segments.

Business operation

• Partner and collaborate with the ShopAds Product team and SEA TikTok Shop country teams to drive synergy across 6 SEA markets and provide support for overall go-to-market ShopAds product strategy.
• Continuously monitor project progress, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.
• Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization.

Stakeholder Management

• Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to leadership and steering committees.

Qualifications

Minimum Qualifications

• Above 5 years of experience in project/program management, strategy, operations or related field
• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies
• Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions
• Proficiency in data analysis and reporting to provide insights and recommendations to leadership

Preferred Qualification

• Proven experience in designing projects from the ground up and bringing them to completion is a big plus
• Ability to manage complex, multi‑faceted projects spanning across different regions or countries, preferably in a global or multinational environment
• Expertise in project management methodologies and tools
• Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up
• Ability to thrive in ambiguity
• Experience in digital ad products