Business Operations Analyst

PERSOL; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a skilled Business Analyst to manage user acceptance testing and business requirements analysis. You will be responsible for gathering requirements, facilitating UAT, and managing stakeholder communications. Ideal candidates will have 3-5 years of experience in similar roles and demonstrate strong collaboration and Excel skills. This role offers a dynamic environment with opportunities for continuous improvement.

Qualifications

• 3–5 years of experience in business analysis or similar roles.
• Proficient in Microsoft Excel for data preparation and analysis.
• Familiarity with data migration processes and validation techniques.

Responsibilities

• Gather and analyze business requirements for system enhancements.
• Participate in feature refinement discussions with product owners.
• Facilitate User Acceptance Testing and support deployment activities.

Skills

Business analysis

UAT coordination

Microsoft Excel

Data validation

Collaboration

Tools

ERP systems

CRM systems

IoT platforms

Job description

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

• Gather and analyze business requirements for system enhancements, user onboarding and operational workflows.
• Understand complex business processes such as billing scenarios, utility meters visualisation and/or accounting flows.
• Design reports and generate build specifications based on user requirements.
• Design new or improve existing features based on finance user requirements.

Product Development Support

• Participate in feature refinement discussions and support the product owners in planning development initiatives.
• Communicate requirements to developers and UI/UX teams; ensure alignment on the requirements.
• Support sprint activities by preparing test scenarios, clarifying queries and validating delivery readiness.
• Perform functional testing and coordinate UAT including preparation of test data, end-to-end flows and acceptance sign-off.

BAU Support

• Perform data preparation, validation and checks for operational cycles or onboarding processes.
• Execute data migration tasks during system updates or new implementations.
• Respond to business queries and troubleshoot system issues. Troubleshoot issues, log defects, track resolution progress, and ensure timely closure.

Process Documentation

• Maintain comprehensive documentation including process flows, SOPs and system guides.
• Create training materials for internal teams, customers and stakeholders.

Testing & Deployment

• Facilitate bug fixing, track resolution progress, and ensure timely closure.
• Coordinate User Acceptance Testing (UAT) and support deployment activities.
• Assist in QA strategy and contribute to test automation initiatives

Stakeholder Management

• Act as a liaison between DSM, technical teams, and business stakeholders.
• Conduct workshops and training sessions for new team members.

Continuous Improvement

• Identify opportunities for process automation and efficiency improvements.
• Contribute to roadmap planning and recommend enhancements based on user feedback and system performance.

Job Requirements

• 3–5 years in business analysis or similar roles.
• Exposure to UAT coordination, bug tracking, and deployment support.
• Proficient in Microsoft Excel for data preparation, manipulate formulas and perform data validation, cleansing, reconciliation and analysis.
• Familiarity with data migration processes, validation techniques, and tooling.
• Experience with digital platforms such as billing systems, workflow systems, ERP, CRM, IoT platforms or dashboarding platforms is a strong plus.
• Self-starter with the ability to manage multiple priorities.
• Comfortable in fast‑paced environments with tight deadlines.
• Strong collaboration skills across business and technical teams.
• Comfortable collaborating with technical teams working in different time zones outside office hours.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 91769257

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R25159332 • Lee Jing Heng