Business Manager

PLAIN VANILLA BAKERY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bakery company in Singapore is seeking a Business Manager to shape strategy and lead commercial growth while managing team dynamics. Key responsibilities include achieving revenue targets, overseeing inventory performance, and daily management of store staff. Ideal candidates should have over 3 years of F&B or retail experience, with at least 1 year in a managerial role, demonstrating strong leadership and decision-making skills.

Qualifications

• More than 3 years of work experience in F&B or retail industries.
• At least 1 year in a managerial role.
• Proficient in office software including slide presentations and documentation.

Responsibilities

• Achieve store’s annual, quarterly, and monthly revenue targets.
• Monitor inventory performance and cost control.
• Oversee daily management and supervision of store staff.

Skills

Leadership

Decision-making

Interpersonal communication

Planning

Execution

Basic Excel analysis

Professional-level English proficiency

Education

Bachelor's degree or above

Job description

The Business Manager owns the business end-to-end by shaping strategy, leading the team, analyzing market and customer insights, leading commercial growth, and mentoring future leaders to deliver long-term success.

Responsibilities

• Responsible for achieving the store’s annual, quarterly, and monthly revenue, cost, and profit targets.
• May include management of multiple outlets, where required.
• Monitor inventory performance, including cost control, loss tracking, and discrepancy resolution.
• Lead stock planning and order review: validate material usage forecasts, order schedules, and vendor alignment.
• Ensure SOPs for inventory and asset management are implemented, maintained, and improved across the store.
• Oversee asset and material safeguarding, ensuring equipment, tools, and supplies are used and maintained responsibly.
• Assist in implementing the company's brand activities and promoting its business philosophy and corporate culture.
• Responsible for managing relationships with customers, landlords, and store staff, handling customer complaints and feedback properly to enhance customer satisfaction.
• Responsible for store venue renting and collaboration with external corporations and partnerships related to the store.
• Responsible for daily management and supervision of store staff, including training, on-the-job guidance, performance evaluation, and personal development.
• Responsible for analysing store operation data to improve and increase store revenue.
• Review and analyse regular customer behaviour from loyalty program data to suggest local store strategies and improve retention and satisfaction.
• Responsible for improving work procedures and rules for each position within the store and updating documentation of guidelines and SOPs.
• Complete other tasks assigned by management.

Requirements

• Education Level: Bachelor's degree or above.
• More than 3 years of work experience in F&B or retail industries, including at least 1 year in a managerial role.
• Skills: Proficient in office software, including slide presentations, documentation, basic Excel analysis, and professional-level English proficiency.
• Strong leadership, decision-making, interpersonal, communication, planning, and execution skills.
• A proactive drive to learn.
• Genuine passion for coffee, food, or baking.
• A strong work ethic.