Business Intelligence Lead

Binance; Singapore; Remote; SGD 70,000 - 90,000; Full time

Job summary

A leading cryptocurrency exchange in Singapore is seeking a skilled data analyst to join its Customer Service team. The role involves analyzing customer service data, managing a team, and creating insightful reports to enhance operational efficiency. Ideal candidates have 3+ years of experience in data analysis and team management, with strong skills in SQL, Python, and BI tools such as Tableau and Power BI.

Benefits

Competitive pay

Growth opportunities

Work with high autonomy

Qualifications

• 3+ years of relevant BI/Data Analyst experience.
• 3+ years in people leadership or team management.
• Prior experience in fintech, financial services, or technology sectors is a plus.

Responsibilities

• Conduct deep-dive analytics on customer service data.
• Apply techniques like cluster analysis and regression modeling.
• Monitor and report on KPIs and propose strategies for improvement.
• Lead and mentor a team of data analysts.
• Set analysis standards and review outputs for accuracy.

Skills

SQL

Python

Data Modeling

Tableau

Power BI

Advanced Excel

Problem-solving

Analytical Skills

Presentation Skills

Detail-oriented

Job description

Binance is the world’s largest cryptocurrency exchange and blockchain ecosystem, with over 250 million users across 100+ countries. Its offerings span trading, research, education, payments, institutional services, and Web3 innovations. Binance prioritizes financial inclusivity, transparency, and performance at global scale.

This role sits within Binance's Customer Service team, driving strategic data insights to improve customer satisfaction and operational efficiency. You'll lead data analysis initiatives, manage a team of analysts, deliver insightful visualizations, and partner across departments.

• Conduct deep-dive analytics on customer service data to identify trends, bottlenecks, and opportunities.
• Apply techniques like cluster analysis, regression modeling, and statistical analytics.
• Monitor and report on KPIs, and propose strategies for improvement.
• Lead and mentor a team of data analysts.
• Set analysis standards and review outputs for accuracy and relevance.
• Promote best practices in business intelligence and collaborative problem-solving.
• Manage end-to-end analysis projects—from scoping and requirements to delivery.
• Prioritize initiatives and resource allocation to meet business needs.
• Create intuitive dashboards and reports to make data accessible for non-technical stakeholders.
• Use tools like Tableau, Power BI, or Datawind to craft interactive visuals.
• Partner with Customer Service leadership and Product/Engineering teams.
• Identify product or process enhancements based on data trends.

Qualifications:

Technical Skills:

• Strong hands-on experience with SQL, Python, and data modeling.
• Proficient in data warehousing concepts and BI tools (e.g., Tableau, Power BI).
• Advanced Excel (including macros).

Soft Skills:

• Excellent problem-solving and analytical skills.
• Clear communicator with strong presentation skills.
• Detail-oriented and organized; team-focused but capable of independent leadership.

Experience:

• 3+ years of relevant BI/Data Analyst experience.
• 3+ years in people leadership or team management.
• Prior experience in fintech, financial services, or technology sectors is a plus.
• Shape the future of the Web3 and blockchain economy.
• Collaborate in a flat, fast-paced, high-impact global team.
• Work remotely with high autonomy and strategic influence.
• Access growth opportunities, competitive pay, and benefits.
• Contribute to a user-focused culture driving innovation and accessibility.

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