Business Development Director

ALIBABA CLOUD (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking an individual to enhance customer relationships and expand business opportunities. The role involves understanding customer needs, delivering product value through effective communication, and facilitating decision-making for adopting technology solutions. The ideal candidate should have strong insights into industries, fluency in customer languages, and a capability to create long-term partnerships. This position offers a unique chance to drive customer success through comprehensive support and resource integration.

Qualifications

• Understand customer industry and business background.
• Fluency in customer's language for effective communication.
• Proven ability in establishing long-term customer relationships.

Responsibilities

• Proactively gain insights into key industries and customers.
• Examine and explain Alibaba Cloud's product value to customers.
• Promote quick decision-making for product adoption.

Job description

1. Customer Relationship Establishment & Business Opportunity Expansion

• Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision‑making chains and identify customers' actual needs.
• Use customer’s language to start conversations, gain customer trust, mine product and technology needs, and form effective business opportunities.
• Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
• Regularly contact existing and potential customers to keep abreast of key information such as customers’ business plans and budgets, supplier status, organizational structure, and technical environment.
• Identify customers decision‑making chains, maintain relationships with key decision‑making points, and establish long‑term operational and technical relationships with customers.

2. Product & Technological Value Delivery

• Based on the understanding of the customer’s industry and business background, help the customer to understand the technical value of Alibaba Cloud’s products such as Apsara Stack, seven major products, AI/Intelligent Computing Service, etc., as well as the differentiated competitive advantages relative to competing companies, so as to convey the positioning of Alibaba Cloud as the best partner.
• Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of SA, independently explain the solutions matching the customer’s business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for customers.

3. Decision-Making Promotion & Business Opportunity Conversion

• Promote the customer to make quick decisions to adopt and continuously use Alibaba Cloud products and technology solutions through effective resource integration and operation, create value for customers continuously.
• Through the use of a series of sales strategies, such as communication and influence, business offer, etc., to convert business opportunities, achieve results, and realize a win‑win situation with customers.
• Reverse drive internal solutions to problems encountered in customer usage that impact the customer experience, drive improvements to internal product solutions and process system.

4. Business Support

• Provide customers with full lifecycle support, integrate all resources to ensure project landing, detect and resolve product usage problems.
• Promote rapid iteration of Alibaba Cloud products on the customer’s end, and support customers to achieve technical goals.