Business Analyst / Product Owner (ISO 20022, Payment Messaging, Banking)

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking an experienced Business Analyst / Product Owner (BA/PO) to drive ISO 20022 implementation initiatives for a top global investment bank. The role includes responsibilities such as leading project efforts, collaborating with technology teams, and managing product backlogs. Ideal candidates will possess a Bachelor's degree in a related field and have 3-5 years of experience in the banking or fintech sector. Familiarity with Agile methodologies and tools like JIRA is preferred.

Qualifications

• 3–5 years of experience as a Product Owner or Business Analyst in the banking or fintech domain.
• Proven experience driving ISO 20022 implementation or migration projects.
• Possess understanding / experience with payment messaging standards.

Responsibilities

• Lead and drive ISO 20022 implementation initiatives.
• Act as the primary liaison between business stakeholders and technology teams.
• Manage and prioritize the product backlog.

Skills

ISO 20022 implementation

Requirements gathering

Stakeholder management

Analytical skills

Education

Bachelor’s degree in Information Technology or related field

Tools

JIRA

Confluence

Job description

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an experienced Business Analyst / Product Owner (BA/PO) to drive ISO 20022 implementation and initiatives for our client in Singapore which is a top global investment bank.

Key Responsibilities

• Lead and drive ISO 20022 implementation and enhancement initiatives, ensuring alignment with regulatory and industry timelines.
• Act as the primary liaison between business stakeholders, technology teams, and vendors.
• Gather, analyze, and document business, functional, and technical requirements related to payment applications and message format changes.
• Translate requirements into user stories, use cases, and acceptance criteria in collaboration with development and QA teams.
• Manage and prioritize the product backlog to ensure timely delivery of key milestones for ISO 20022 adoption and subsequent releases.
• Coordinate and support testing, integration, and go-live activities.
• Collaborate with SWIFT, payment network operators, and internal compliance teams to ensure conformance with message schemas and regulatory standards.
• Conduct impact analysis, gap assessments, and root cause investigations for issues encountered during testing or production rollout.
• Monitor post-implementation performance, capturing feedback for continuous improvement and future releases.
• Stay relevant on updates related to ISO 20022, translating these into business and system requirements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline.
• 3–5 years of experience as a Product Owner or Business Analyst in the banking or fintech domain, preferably in payment system projects.
• Proven experience driving ISO 20022 implementation or migration projects, including message mapping, validation, and testing.
• Possess understanding / experience with payment messaging standards and systems such asSWIFT, MX, MT, FPS, RTGS, or cross-border payments.
• Techno-functional skillset — able to bridge business objectives with technical requirements and engage confidently with IT teams.
• Proficient in requirements gathering, process mapping, and stakeholder management across business, compliance, and technology teams.
• Knowledge of ISO 27000 will be an advantage.
• Familiarity with Agile/Scrum methodologies and tools such as JIRA and Confluence.
• Excellent analytical, problem-solving, documentation, and communication skills.
• Detail-oriented, proactive, and capable of working independently in a fast-paced, regulated environment.