Bilingual Social Media & Customer Success Specialist

Manus AI; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech company in Singapore is seeking a social media operations specialist to enhance user engagement and customer satisfaction. The ideal candidate will manage complaints, maintain brand image, and create help center articles while analyzing social media data. A Bachelor's degree and 1+ years of experience in social media or customer service, along with proficiency in Chinese and English, are required. Join an innovative team at a company pushing the boundaries of AI applications.

Qualifications

• Minimum of 1+ years of experience in social media operations or customer service.
• Preference for experience with international brand social media operations.
• Familiarity with platforms such as Twitter, LinkedIn, Reddit, and Discord.

Responsibilities

• Handle social media complaints and improve customer satisfaction.
• Maintain and enhance the brand image on social media.
• Monitor community interactions and manage user discussions.
• Write clear help center articles based on user needs.
• Analyze social media operation data and suggest optimizations.

Skills

Excellent written and verbal communication skills in Chinese and English

Good customer service awareness

Data analysis skills

Excellent writing and editing skills

Stress resistance and problem-solving abilities

Education

Bachelor's degree or above in Marketing, Communications, Linguistics, or related fields

Job description

A tech company in Singapore is seeking a social media operations specialist to enhance user engagement and customer satisfaction. The ideal candidate will manage complaints, maintain brand image, and create help center articles while analyzing social media data. A Bachelor's degree and 1+ years of experience in social media or customer service, along with proficiency in Chinese and English, are required. Join an innovative team at a company pushing the boundaries of AI applications.