BEAUTY CENTRE MANAGER

LINK POD PTE. LTD.; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A beauty centre in Singapore is seeking an Operations Manager to oversee daily operations, manage staff, and ensure exceptional customer service. The ideal candidate will have experience in operations management within the beauty industry and be committed to achieving sales targets while maintaining high standards of service quality. This role offers an opportunity to lead and develop a team in a dynamic environment.

Qualifications

• Experience in operations management and staff supervision.
• Strong customer service and interpersonal skills.
• Ability to analyze sales performance and implement strategies.

Responsibilities

• Oversee daily operations of the beauty centre to ensure smooth workflow.
• Manage staff schedules, appointments, and treatment room arrangements.
• Handle customer enquiries, concerns, and feedback professionally.
• Oversee sales performance and achieve monthly revenue targets.

Job description

1. Operations Management

• Oversee daily operations of the beauty centre to ensure smooth workflow.
• Manage staff schedules, appointments, and treatment room arrangements.
• Ensure all services meet company standards, SOPs, hygiene, and safety requirements.
• Monitor inventory levels of skincare products, consumables, and equipment.
• Coordinate with suppliers for stock ordering and product replenishment.

2. Staff Management

• Lead, supervise, and motivate beauticians, therapists, and front-desk staff.
• Conduct training, coaching, and performance evaluations.
• Ensure staff maintain professionalism and high service quality.
• Resolve internal issues and maintain team discipline.

3. Customer Service & Experience

• Handle customer enquiries, concerns, and feedback professionally.
• Ensure high customer satisfaction and service consistency.
• Build strong customer relationships and encourage repeat business.
• Manage VIP clients and ensure premium service delivery.

4. Sales & Business Development

• Oversee sales performance and achieve monthly revenue targets.
• Promote beauty packages, treatments, and retail products.
• Plan marketing activities, promotions, and campaigns together with management.
• Analyse sales reports and implement strategies to improve centre performance.