Barista/Service Executive

HATHAWAY PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A local coffee service provider in Singapore is seeking a Barista/Service Executive. The ideal candidate is passionate about coffee and providing exceptional customer service. Responsibilities include preparing beverages, ensuring customer satisfaction, and maintaining high hygiene standards. A strong attitude and interpersonal skills are essential. Benefits include annual leave, medical claims, performance bonuses, and staff meals.

Benefits

Annual Leave

$300 medical claims per year

Medical Hospitalisation/Work Injury Insurance

Staff meal provided

Bonus upon good performance

Yearly Increment upon good performance

Qualifications

• Excellent attitude and hardworking.
• Very passionate about coffees, service, and food.
• Motivated to want to delight and please all different customers.
• Attentive to details to ensure smooth operations with minimal errors.
• Good interpersonal skills to build working relationships.
• Good problem-solving skills for continued operations.

Responsibilities

• Prepare high quality coffees and beverages.
• Execute latte art.
• Calibrate equipment for optimal use.
• Ensure customers feel welcome.
• Provide excellent and friendly service.
• Ensure smooth ordering experience.
• Deliver food and beverages professionally.
• Assist with payment processes.
• Handle customer complaints effectively.
• Maintain cleanliness and hygiene standards.

Skills

Excellent attitude

Passionate about coffee and service

Motivated to please customers

Good interpersonal skills

Good problem-solving skills

Job description

Barista/Service Executive

Overview

The Barista/Service Executive ensures that all guests are happy and welcome during their visit by ensuring excellent service, communication, and product knowledge. The Barista/Service Executive assists with the running of the floor, the coffee bar, and ensures smooth operations. The Barista/Service Crew has a deep passion for coffees and service.

Duties & Responsibilities

• Preparation of high quality coffees and beverages
• Execute latte art
• Calibration of equipment
• Ensure every customer feels welcome to the place
• Provide excellent and friendly service to customers
• Ensure smooth and pleasant ordering experience
• Ensure accurate and professional delivery of food and beverages
• Ensure smooth and polite payment process
• Assist with packing and delivery orders
• Handle customer complaints and provide immediate customer recovery to retain customer satisfaction
• Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
• Ensure cleanliness and high hygiene standards of all service areas and equipment

Requirements

• Excellent attitude and hardworking
• Very passionate about coffees, service, and food
• Motivated to want to delight and please all our different customers
• Attentive to details and meticulous to ensure smooth operations with minimal errors
• Good interpersonal skills so as to build good working relationships with colleagues and managers
• Good problem-solving skills to ensure continued operations in the face of challenges

Benefits

• Annual Leave
• $300 medical claims per year
• Medical Hospitalisation/Work Injury Insurance
• Staff meal provided
• Bonus upon good performance
• Yearly Increment upon good performance