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A prominent financial services company is seeking an Operations professional in Singapore to support Import & Export Bills and daily backup functions. The ideal candidate will have at least 3 years of hands-on experience in Trade Finance operations and be proficient in Mandarin to liaise with stakeholders. Key responsibilities include business requirements analysis, leading User Acceptance Testing, and processing Trade Finance transactions. This role requires meticulousness and strong communication skills.
You will support both Operations projects (with a focus on Import & Export Bills) and daily BAU backup functions. This role suits individuals with strong Trade Finance product knowledge and hands‑on project/testing experience, who enjoy improving systems, processes, and operational efficiency.
Perform business requirements analysis for Operations (primarily Import & Export Bills), including system optimisation, transformation or new system enhancements.
Lead and execute User Acceptance Testing (UAT) for Operations-related systems and act as the main liaison with Head Office and IT departments.
Gain a strong understanding of daily business workflows by working closely with BAU teams.
Investigate and follow up on system issues encountered during daily operations.
Maintain familiarity with global and local clearing systems (e.g., SWIFT, MEPS+).
Process Trade Finance transactions in accordance with operation manuals, ensuring thorough documentation checks, approvals, and system input accuracy.
Handle remittance transactions such as MEPS008 and MEPS009.
Provide professional responses to customer queries related to Trade Finance products and services.
Prepare SWIFT messages for Trade Finance-related instructions.
Maintain proper records and filing of transaction documents.
Work closely with supervisors on handling exceptions or unusual cases.
Prepare daily, monthly, MAS and ad‑hoc regulatory/statutory reports.
Assist in updating Import & Export Bills Operations Manual when required.
Ensure all outstanding/pending transactions are closely monitored and followed up.
Retrieve incoming SWIFT messages and distribute them per procedure.
Process customer internet banking instructions.
Perform loan processing and administrative duties (e.g. fixed deposits, corporate loans including syndicated / bilateral loans, personal loans, safekeeping of collaterals and documents).
Support daily treasury settlement and clearing transactions.
Bachelor’s degree or equivalent qualification.
Prior experience in Operations-related projects/UAT is required.
Minimum 3 years’ hands‑on experience in Trade Finance operations (e.g., L/C, L/G, collections, invoice financing, bill discounting, forfeiting, etc.).
Familiarity with SWIFT and MEPS+ is essential.
Meticulous, responsible, and able to work independently in a fast‑paced environment.
Strong communication and coordination skills.
Proficiency in Mandarin (spoken and written) is required to liaise with Chinese‑speaking Head Office stakeholders.